Bilingual English/Spanish Senior Sales Representative

INTERGLASS CORP • Miami Springs, FL

2d • Onsite

About The Position

The Senior Inside Sales Representative markets and sells products and services to customers and leads by phone, email, and approved customer visits. The position is responsible for sales growth across assigned regional accounts, including key accounts, through prospecting, quoting, order entry, and maintaining account health. The role is full-time and non-exempt, based on-site in Miami, Florida, and pays a base rate of $33.00 per hour, paid biweekly. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., averaging 40 hours per week. The representative is eligible for quarterly sales bonuses under the Interglass Incentive Plan for Senior Sales Representatives, covering Glass Lites, Glazing Supplies & Hardware, and Lead Conversion. Approved business mileage is reimbursed monthly at $0.76 per mile after 90 days of employment, following the introductory period.

The role includes developing existing accounts and new leads, reactivating lapsed accounts, identifying customer buying trends, preparing quotes and price lists, processing orders, and maintaining customer data and pipeline information in company systems. The representative coordinates with Logistics on deliveries, container timing, will-call pickups, and freight questions; supports collections and invoice dispute resolution; and conducts approved visits within the assigned territory, which may take up to half of the workday as needed. The role also involves attending trade shows, researching product requests, handling customer concerns and claims, and providing samples to qualified customers.

The position is performed in an on-site office environment with prolonged sitting and extended phone and computer use. It involves a moderate noise level, handling product samples weighing up to 15 pounds, and local driving for approved customer visits. Interglass specializes in wholesale distribution of glass and mirror products and handles local logistics in-house using its warehouse facilities and specialized truck fleet.

Requirements

• Bachelor's degree in business, marketing, or a related field.
• At least 5 years of B2B sales experience, including wholesale distribution and outside sales involving customer visits.
• Fluency in English and Spanish, including the ability to read, speak, and write well enough to sell, quote, and serve customers.
• Valid driver's license, reliable personal vehicle, and personal auto insurance meeting company minimum coverage requirements; proof of insurance must be submitted annually.
• Excellent task coordination, prioritization, organization, and accuracy when managing multiple open quotes and orders.
• Clear, concise, effective verbal and written communication, active listening, and a warm, positive tone.
• Persuasive, proactive, customer service-oriented team player.
• Proficiency in Microsoft 365 and working knowledge of ERP and CRM systems.

Responsibilities

• Grow sales with current customers and new leads in the assigned region, including key accounts.
• Source new sales opportunities through inbound lead follow-up and daily outbound calls and emails.
• Reactivate lapsed and declining accounts.
• Identify customer buying trends and cycles.
• Estimate delivery dates and times based on company delivery schedules.
• Coordinate with Logistics regarding delivery problems, container timing, will-call pickups, and freight questions.
• Meet established sales goals for each evaluated period.
• Support accounts receivable collection by contacting customers about past-due balances and resolving invoice disputes.
• Conduct approved customer and prospect visits in the assigned territory, as needed, for up to half of the workday.
• Attend national and regional trade shows.
• Research new product requests.
• Answer incoming calls, listen to voicemails, and return calls promptly.
• Process orders accurately by email, phone, fax, or walk-in, and enter them into the ERP system.
• Create and present quotes and price lists within approved limits.
• Build, maintain, and grow relationships with buyers, estimators, and owners at assigned accounts.
• Maintain accurate customer data, open quotes, and pipeline stages in the computer database or CRM.
• Uncover, resolve, and follow up on customer problems, shortages, damage claims, and order complaints.
• Provide product samples to qualified customers upon request.
• Brief covering Sales Support Specialists before planned absences.
• Perform other duties as assigned by the Manager.

Benefits

• Eligible for quarterly sales bonuses under the Interglass Incentive Plan for Senior Sales Representatives.
• Approved business mileage reimbursed monthly at $0.76 per mile after 90 days of employment, following the introductory period.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior