Senior Implementation Manager

Bankjoy

1d•Remote

About The Position

Bankjoy is hiring a Senior Implementation Manager for its Implementation team. Reporting to the Director of Implementation, this hands-on senior individual contributor role leads complex digital banking implementations, core migrations, and product expansions from discovery through go-live and stabilization. The manager owns delivery plans, aligns client and vendor responsibilities, resolves blockers, and keeps stakeholders informed about changes to scope, timing, or readiness. The role has no direct reports and includes configuring and validating client environments, leading testing and launch preparation, and mentoring Implementation Managers and Specialists.

Requirements

Banking or fintech experience, with understanding of accounts, transfers, limits, digital banking workflows, and the operating needs of credit unions or banks.
At least 5 years of experience in software implementation, client onboarding, or technical project management, including ownership of complex financial institution projects from planning through launch.
Experience with a core banking system or digital banking platform, including hands-on configuration, integration dependencies, and technical troubleshooting.
Demonstrated ability to manage concurrent client projects, external vendors, scope changes, and delivery risks with clear ownership and current project records.
Practical experience with UAT, defect investigation, cutover planning, launch-readiness decisions, and post-launch stabilization.
Clear written and verbal communication skills, including difficult client conversations, executive updates, and explaining technical constraints without unsupported commitments.
Experience mentoring colleagues and improving implementation processes; comfortable working in a lean team and handling configuration, documentation, and follow-up directly.
Experience with Smartsheet, Jira, and Confluence or equivalent tools.
Comfort using company-approved AI tools for documentation and analysis while verifying outputs and following data-handling requirements.

Responsibilities

Own complex client implementations from sales handoff and discovery through configuration, testing, launch, stabilization, and transition to Support and Client Success.
Translate contracted scope into requirements, gap analysis, milestones, dependencies, owners, and acceptance criteria; resolve gaps early and manage changes to scope and delivery commitments.
Lead kickoff meetings, working sessions, and client status calls; explain product limitations and core-specific requirements clearly to nontechnical client teams.
Coordinate core providers, third-party vendors, Product, Engineering, QA, Operations, and implementation colleagues, maintaining accountability for dependencies and decisions.
Configure and validate client environments using Bankjoy's admin tools, and document client settings, integration prerequisites, data requirements, and known limitations.
Maintain Smartsheet plans and the Implementation Status sheet with current dates, owners, risks, decisions, and weekly written status updates; escalate blockers with proposed recovery plans.
Lead user acceptance testing (UAT), client training, and defect triage; reproduce issues, distinguish configuration or data problems from defects, and provide technical owners with actionable evidence.
Coordinate cutover plans, readiness reviews, go/no-go recommendations, and rollback planning with technical owners; confirm client sign-off and required approvals before launch.
Handle senior client escalations with clear facts, realistic options, and agreed next steps; manage concurrent priorities while protecting delivery quality and client trust.
Lead post-launch stabilization and handoff, including configuration records, open issues, owners, and support expectations.
Improve core-specific guides and templates, and mentor colleagues through complex delivery work.

Benefits

Competitive compensation
Stock options
100% coverage of medical, dental, and vision premiums for individuals on the base plan, with significant contributions toward other plan options (USA)
100% coverage of extended medical, dental, and vision premiums for employees and their families under a single comprehensive plan (Canada)
Retirement plan with 4% company matching
8 weeks of paid parental leave for birthing parents and 4 weeks for non-birthing parents
3–5 weeks of PTO depending on tenure
5 health days
15 holidays
End-of-year shutdown
Performance-based bonuses
Remote-first culture