Senior Implementation Project Manager

TigerConnect•Remote - California, CA

3d•Remote

About The Position

TigerConnect is seeking an experienced Senior Implementation Project Manager to lead implementation of its clinical workflow optimization solutions. This role is part of the Customer organization’s PMO and provides implementation and administrator expertise in a complex, dynamic environment. The position is responsible for implementing, training, maintaining, and enhancing TigerConnect software, and for managing projects from initiation through closure. This includes guiding customer change management and ensuring delivery on time, within scope and budget, while achieving customer value and ROI. The Senior Implementation Project Manager applies strong business and analytical judgment, knowledge of TigerConnect capabilities and integrations, and collaborative skills when working with teams at all levels, including executive leadership. The role champions project management practices and identifies ways to improve PMO processes and interdepartmental collaboration.

Requirements

12 or more years of comparable project management experience, with demonstrated success in enterprise project management; healthcare or SaaS experience is preferred.
Expert knowledge of project management methodologies and tools, including proficiency in project planning, research, and analysis.
Understanding of systems, development methodologies, solution architecture, systems administration, and tools and processes that support business systems.
Experience establishing and delivering formal organizational change management, education, and training as part of project delivery.
Ability to create engaging, cogent, succinct, well-edited presentations and communicate with stakeholders, including executive leadership.
Exceptional customer relationship skills and ability to collaborate and communicate with technical and non-technical personnel.
Strong critical-thinking skills to evaluate alternatives and present solutions aligned with business objectives.
Ability to communicate technical information to non-technical audiences.
Self-starter who is accountable, dependable, and a team player.
Ability to work in a fast-paced environment, remain flexible, and perform at a high level under time constraints.
Superior organizational skills, including the ability to manage multiple projects while maintaining attention to detail.
Ability to travel up to 50%.

Nice To Haves

Project management certification, such as PMP or CSM.
Healthcare industry knowledge and experience.
Comparable project management experience in a healthcare or SaaS environment.

Responsibilities

Lead the initial software build and implementation of TigerConnect solutions and products.
Identify and mitigate project risks and develop contingency plans as needed.
Maintain effective communication with project stakeholders, including status reporting and escalation of issues.
Lead project team members by managing resources, providing guidance and feedback, and promoting teamwork and collaboration.
Conduct project-closure lessons learned and identify process-improvement opportunities within and outside the PMO.
Collaborate with product management, engineering, solution design, and clinical teams to align and successfully deliver projects.
Execute organizational change management plans, including customer analysis, user training, management of clinical and administrative users, and customer onboarding.
Produce custom reports on project status, budgets, metrics, and resource allocation to support executive and leadership reporting and decision-making.
Lead discussions about use cases and capabilities, and solicit user feedback and suggestions throughout implementation.
Provide professional customer service to executive leaders and key stakeholders, using relevant business-objective metrics and improving reporting models to support strategic decisions.
Ensure adherence to project management best practices, including risk management, change management, TigerConnect workflow implementation standards, and quality assurance.