Senior Implementation Project Manager

DTN • Dallas, TX

1d • Remote

About The Position

DTN is seeking an experienced Senior Implementation Project Manager to lead complex, high-impact software implementation projects for global enterprise customers. The role drives successful deployment, adoption, and measurable outcomes for DTN’s Software-as-a-Service (SaaS) and Results-as-a-Service (RaaS) solutions. The ideal candidate brings strong project governance expertise and executive-level communication skills and thrives in a fast-paced, matrixed SaaS environment.

Requirements

• At least 7 years of experience managing customer-facing SaaS implementation projects, ideally including outcomes-based or RaaS delivery models.
• Proven track record of delivering complex software implementations on time and within budget.
• Strong executive presence and communication skills, with the ability to influence senior stakeholders.
• Deep understanding of project governance, risk management, and SaaS delivery methodologies.
• Experience aligning solution capabilities to customer business needs, KPIs, and success criteria.
• Proficiency with project management and collaboration tools such as Smartsheet, Jira, Asana, or similar.
• Willingness and ability to travel up to 40%, including internationally.

Nice To Haves

• PMP, Scrum, or other project management certifications.

Responsibilities

• Lead the planning and execution of customer implementation projects, ensuring scope, timelines, and deliverables are met.
• Establish and manage project governance structures, including steering committees, risk management processes, and escalation paths.
• Serve as the primary point of contact for customer stakeholders, including executive sponsors, and communicate status, risks, and milestones clearly.
• Facilitate discovery and requirements sessions to align DTN’s SaaS and RaaS solutions with customer goals and measurable outcomes.
• Coordinate cross-functional teams across Product, Engineering, Customer Success, Professional Services, and Support to ensure seamless delivery.
• Proactively identify risks, remove blockers, and drive momentum from onboarding through go-live and early adoption.
• Contribute to continuous improvement of implementation methodologies, playbooks, and value realization frameworks.

Benefits

• Unlimited PTO
• Flexible working hours
• Remote work model (position dependent)
• Competitive medical, dental, and vision insurance plans
• 6% 401K matching
• Unlimited access to 13k+ courses via a learning platform to support employee career advancement
• Employee Assistance Program (EAP)
• May be eligible for market-competitive variable pay and benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed