Senior Implementation Manager

OneVeracity • Kennesaw, GA

4d

About The Position

The Senior Implementation Manager leads complex client implementations across OneVeracity’s health center, pharmacy, TPA, and care solutions. This is a hands-on senior role responsible for managing projects end to end, coordinating internal teams and external partners, leading special projects as the business grows, and helping shape implementation practices at scale. The role owns a portfolio of client implementations from sale through go-live and handoff to account management, often across multiple solution lines.

Implementation work may include health center site and provider setup, scheduling and access, member communications, eligibility, and launch readiness; pharmacy PBM setup, plan design and formulary, eligibility and claims feeds, ID cards, and early-claims monitoring; TPA plan builds, stop-loss and network coordination, eligibility and data feeds, claims funding and billing setup, and plan documents; and care solutions program setup, referral and data flows, and member outreach and engagement launches.

The manager leads kickoffs, sets timelines, keeps stakeholders current in Vera, coordinates with brokers, client HR and finance, sales, account management, and vendor partners, and explains funding, billing, and reporting to clients before go-live. The role identifies and escalates risks, manages a documented handoff to account management that includes the first 30 days after go-live, leads assigned special projects such as acquired-business integrations or new solution launches, improves implementation playbooks and processes, and mentors newer implementation managers.

Requirements

• At least 7 years of experience in implementation, onboarding, or project management in employee benefits, health plans, TPA, or PBM.
• Hands-on experience with self-funded plan implementations, including eligibility feeds, claims funding, and vendor coordination.
• Experience leading an integration, migration, or large client transition through completion.
• Ability to manage several implementations at once with competing deadlines.
• Clear, confident written and verbal communication with brokers, client executives, and vendor partners.
• Strong follow-through and ability to close loops without being chased.
• Working knowledge of HIPAA and handling protected health information (PHI).

Nice To Haves

• Experience in M&A integration in healthcare or benefits.
• Background in more than one of the following: onsite or near-site health centers, pharmacy benefits, TPA, or care management.
• Experience building or improving an implementation playbook, templates, or handoff process.
• Bachelor's degree or equivalent experience.
• PMP or similar certification.

Responsibilities

• Own a portfolio of client implementations from sale through go-live and handoff to account management, often across multiple solution lines.
• Lead implementation kickoffs, establish timelines, and keep groups current in Vera.
• Coordinate with brokers, client HR and finance, sales, account management, and vendor partners.
• Explain funding, billing, and reporting clearly to clients before go-live.
• Identify risks early and escalate when dates or deliverables are in jeopardy.
• Conduct a documented handoff to account management, including the first 30 days after go-live.
• Lead assigned special projects, such as integrating acquired businesses or launching new solution lines.
• Improve implementation playbooks, templates, and handoff processes.
• Share knowledge with and mentor newer implementation managers.
• Manage implementation activities across health center, pharmacy, TPA, and care solution lines as applicable.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed