Senior Immigration Consultant

BAL•San Francisco, CA

11h•$92,000 - $97,800

About The Position

The Senior Immigration Consultant is an experienced legal delivery professional responsible for casework, daily client support, and operational coordination across small to mid-sized immigration programs. Reporting to an Associate or Senior Associate, the role combines high-volume case production with responsibility for program stability, client relationship management, and peer support. The Senior Consultant serves as a tactical liaison among clients, HR representatives, and internal legal teams. The role maintains client trackers, reviews reports, identifies recurring issues that could affect program timelines or stability, manages established workflows with autonomy, recommends improvements, applies judgment to exceptions, and escalates issues proactively. It also facilitates onboarding and ongoing training for Immigration Consultant team members and supports program monitoring through reporting, quality control, and issue identification. Casework includes conducting initial assessments, gathering documentation, drafting forms and support letters, coordinating with government agencies, and maintaining accurate, compliant case records. The Senior Consultant maintains current knowledge of immigration processes, contributes to process improvements, and supports consistent service delivery across assigned programs. Work is allocated primarily to case preparation and client engagement (75%), operational coordination, reporting, and program management (20%), and team support, mentorship, and quality review (5%). Success is demonstrated through accurate casework, proactive program coordination, strong client communication, effective workflow management, and mentoring that enhances service delivery.

Requirements

Bachelor’s degree; or 5–7 years of business immigration experience; or a combination of education and experience demonstrating readiness for the role.
Ability to produce accurate, compliant, and timely casework across complex, high-volume immigration filings.
Ability to support client-specific program processes and coordinate alignment across legal delivery teams.
Ability to recognize recurring problems and communicate potential solutions proactively to attorneys and legal support leadership.
Advanced knowledge of primary product areas including H-1B, TN, L-1, I-140, AOS, PERM, and complex RFEs, with foundational paralegal knowledge of NIWs, O-1s, and other lower-volume case types.
Clear, professional, and timely communication with clients and HR partners.
Ability to prioritize competing deadlines using reporting tools and dashboards.
Ability to collaborate across teams to support consistent program delivery and case outcomes.
Sound professional judgment and discretion in handling exceptions and determining when to escalate.
Ability to follow established workflows and support continuous improvement efforts.

Responsibilities

Support daily operations for small to mid-sized immigration programs and ensure consistent delivery aligned with client expectations.
Act as a liaison among clients, HR representatives, and internal teams, providing updates on case progress, timelines, reporting, and coordination needs.
Support the development and creation of program protocols and the rollout of training.
Respond professionally and urgently to escalations and recurring client concerns.
Facilitate onboarding and ongoing training for Immigration Consultant team members on workflows, delivery standards, and system updates.
Manage standard workflows autonomously, use judgment to identify exceptions, and escalate issues when appropriate.
Anticipate potential issues and support proactive resolution to maintain program stability.
Maintain structure, visibility, and responsiveness across program touchpoints.
Support reporting needs for small to mid-sized immigration programs in collaboration with attorneys.
Serve as the primary point of contact for routine client communications and provide timely, professional responses to inquiries and updates.
Manage high-volume case production, including initiating, assessing, preparing, assembling, and filing immigration filings using established templates and proprietary tools.
Perform administrative duties, including scanning, filing, and document management for complex immigration petitions.
Maintain accurate and complete case records, data integrity, and responsiveness to client and attorney requests.
Use reports and dashboards to prioritize high volumes of work and meet deadlines.
Conduct and support case assessments and gather required client documentation, including forms, supporting evidence, and biographical information.
Draft immigration forms and support letters for case types including H-1B, TN, L-1, I-140, AOS, and PERM, as well as complex writing projects.
Coordinate with government agencies such as USCIS, DOL, and DOS to track case status, respond to RFEs, and monitor deadlines.
Ensure compliance and update internal procedures as needed in response to changes in immigration law and policy.
Participate in internal training and contribute to process-improvement initiatives that enhance team efficiency and service quality.
Provide real-time feedback, guidance, and workflow support to Immigration Consultant team members.