Immigration Consultant

CIBT•Houston, TX

About The Position

The Consultant, U.S. Immigration supports the delivery and management of U.S. immigration cases for corporate clients and their employees. The role manages cases throughout the immigration lifecycle, provides case support, coordinates with attorneys and internal stakeholders, and helps ensure cases progress accurately, efficiently, and in line with client expectations and service standards. As a senior individual contributor, the Consultant provides guidance to Consultants and junior colleagues on complex matters, identifies potential risks, and supports consistent quality across U.S. immigration casework. The position does not carry formal people-management responsibility unless separately assigned. The Consultant manages a portfolio of U.S. business immigration cases from initiation through completion; coordinates collection and review of information and supporting documents; prepares forms, case materials, and correspondence for attorney review; monitors progress, deadlines, expiration dates, and outstanding documentation; and communicates case updates to clients and employees. The role also supports complex or time-critical matters, maintains accurate case records, and coordinates case strategy, documentation, review, and filing with U.S. immigration attorneys. The position serves as a primary contact for assigned cases, responds to inquiries, explains requirements and next steps, follows up to keep cases moving, manages expectations, and delivers service in accordance with agreed service levels. It ensures casework meets quality and compliance requirements, identifies missing information and risks, follows client protocols and confidentiality obligations, supports audits and remediation, and contributes to process improvements. The Consultant also provides day-to-day guidance and training support to colleagues, shares knowledge and relevant immigration updates, manages workload against deadlines and service levels, keeps work within agreed scope, escalates potential out-of-scope activity, and supports accurate billing by ensuring case activities and applicable fees are captured.

Requirements

Bachelor's degree or equivalent relevant professional experience.
Strong experience supporting U.S. business immigration cases in a corporate immigration environment.
Ability to independently manage a high-volume U.S. immigration caseload.
Strong understanding of U.S. immigration case processes and documentation requirements.
Experience working with corporate clients and foreign national employees.
Experience coordinating case preparation with U.S. immigration attorneys.
Excellent written and verbal communication skills.
Strong organizational skills and ability to manage multiple deadlines and changing priorities.
Strong attention to detail, sound judgment, and commitment to quality.
Ability to identify potential risks and escalate them appropriately.
Demonstrated ability to support and mentor less experienced team members.
Professionalism, discretion, integrity, and ability to maintain confidentiality.

Nice To Haves

Experience supporting multinational corporate immigration programs.
Experience using immigration case management systems and related technology.
Experience contributing to quality assurance, audit, training, or process-improvement initiatives.

Responsibilities

Manage a portfolio of U.S. business immigration cases from initiation through completion.
Coordinate the collection and review of information and supporting documentation required for case preparation.
Prepare immigration forms, supporting documentation, case materials, and related correspondence for attorney review, as applicable.
Monitor case progress, filing deadlines, status expiration dates, and outstanding documentation.
Provide timely and accurate case updates to corporate clients and foreign national employees.
Support complex, sensitive, or time-critical U.S. immigration matters and escalate potential risks appropriately.
Coordinate with U.S. immigration attorneys regarding case strategy, documentation, review, and filing.
Maintain complete and accurate case records in the applicable case management system.
Serve as a primary point of contact for assigned U.S. immigration cases and respond to inquiries within expected response times.
Communicate documentation requirements, next steps, anticipated case progression, and outstanding actions clearly.
Proactively follow up with employees and client contacts to keep cases moving; manage expectations and escalate sensitive, complex, or urgent matters appropriately.
Deliver client service in accordance with agreed service levels.
Ensure casework is complete, accurate, and prepared to the required quality standard; identify inconsistencies, missing information, and potential risks before attorney review.
Follow client protocols, internal procedures, quality-control requirements, and confidentiality obligations.
Support file reviews, audits, and remediation activities; maintain correspondence and case documentation in client files.
Identify opportunities to improve U.S. case processes, templates, and workflows.
Provide day-to-day guidance to Consultants and junior team members on U.S. cases and assist with complex case scenarios and documentation requirements.
Support onboarding and training of new team members; share knowledge, best practices, and relevant U.S. immigration updates.
Help maintain consistency and quality across case preparation and serve as an escalation resource before issues require management involvement.
Manage workload to meet case deadlines and agreed client service levels.
Ensure work performed is within the agreed scope of service and escalate potential out-of-scope activities before undertaking additional work.
Support accurate and timely billing by ensuring case activities and applicable fees are properly captured.
Contribute to improvements in efficiency, quality, and consistency across U.S. case delivery.