Immigration Consultant (Experienced)

Who we are: BAL•New York, NY

About The Position

The Immigration Consultant is an early-to-mid-career legal delivery professional who supports high-volume immigration casework and provides day-to-day client service. Reporting to an Associate or Senior Associate, the role focuses on case production, routine client communication, and developing procedural expertise across a range of immigration processes. The Consultant is a primary contact for clients on standard inquiries, manages immigration filings through established workflows, and performs administrative work to support accurate, compliant, and timely case progression. The role involves initial case assessments, gathering client information, drafting forms and supporting letters, and coordinating with government agencies about case updates, Requests for Evidence (RFEs), and deadlines. Consultants use reports and dashboards to manage workloads, maintain case records and data integrity, build foundational paralegal knowledge across immigration case types, and keep current with changes in immigration law and policy. Approximately 90% of time is allocated to casework and client engagement and 10% to ongoing learning and development. Success is measured by accuracy, compliance, professional communication, workflow management, and learning agility.

Requirements

Bachelor’s degree, or 0–5 years of business immigration experience, or a combination of education and experience demonstrating readiness for the role.
Strong attention to detail and ability to produce accurate, compliant immigration forms, letters, and case documentation.
Ability to respond promptly and professionally to routine client inquiries and information requests.
Organization and time-management skills to prioritize high-volume workloads and meet deadlines.
Ability to learn new processes, systems, and immigration requirements quickly and apply them to casework.
Technical proficiency with case management systems and document-handling tools.
Ability to maintain complete, well-organized case records and strong data integrity.
Basic case-assessment and problem-solving ability, including appropriate escalation of issues or anomalies.
Ability to collaborate reliably with attorneys and colleagues.
Professionalism, discretion with sensitive information, and a service-focused demeanor.
Ability to follow established workflows, templates, and filing protocols consistently.

Responsibilities

Serve as the primary point of contact for routine client communications and respond to inquiries and updates promptly and professionally.
Initiate, assess, prepare, assemble, and file high-volume immigration filings using established templates, processes, and the proprietary case management system.
Perform administrative duties, including scanning and filing complex immigration petitions and supporting documentation.
Maintain accurate, complete case records and data integrity, and respond to client and attorney requests.
Use reports and dashboards to prioritize high volumes of work and meet deadlines.
Conduct or support initial case assessments and gather required client documentation, including forms, supporting evidence, and biographical information.
Draft immigration forms and supporting letters for case types including employment-based NIV, IV, and PERM petitions.
Coordinate with government agencies such as USCIS, DOL, and DOS to track case status, respond to RFEs, and monitor deadlines.
Build foundational knowledge across immigration case types and develop mastery of procedural requirements, filing protocols, and client service standards.
Ensure compliance and help update internal team procedures following changes to immigration law and policy.
Participate in internal training programs and contribute to process improvement initiatives.
Escalate operational issues promptly to legal team leadership.