Immigration Consultant (Experienced)

Who we are: BAL•Richardson, TX

About The Position

The Immigration Consultant is an early-to-mid-career legal delivery professional who supports high-volume immigration casework and provides day-to-day client service. Reporting to an Associate or Senior Associate, the role focuses on case production, routine client communication, and developing procedural expertise across immigration processes. The Consultant is a primary contact for standard client inquiries, manages immigration filings through established workflows, and performs administrative work to support accurate, compliant, and timely case progression. The role involves organizing large volumes of work with reports and dashboards; supporting initial case assessments; gathering client information; drafting forms and supporting letters; and coordinating with government agencies on case updates, Requests for Evidence, and deadlines. The Consultant is expected to build foundational paralegal knowledge across immigration case types, keep up with changes in immigration law and policy, and participate in training and process improvement. Work is allocated primarily to casework and client engagement (90%), with ongoing learning and development accounting for 10% as required. Success depends on accuracy, compliance, professional communication, workflow management, and learning agility.

Requirements

Bachelor’s degree, or 0–5 years of business immigration experience, or a combination of education and experience demonstrating readiness for the role.
Ability to produce accurate, compliant immigration forms, letters, and case documentation.
Ability to respond promptly and professionally to routine client inquiries and information requests.
Strong organization and time-management skills, including prioritizing high-volume workloads and meeting deadlines.
Ability to quickly learn and apply new processes, systems, and immigration requirements.
Technical proficiency with case management systems and document-handling tools.
Ability to maintain complete, organized case records and strong data integrity.
Basic case-assessment and problem-solving skills, including appropriate escalation of issues or anomalies.
Ability to collaborate reliably with attorneys and colleagues.
Professional discretion when handling sensitive information and a service-focused demeanor.
Ability to follow established workflows, templates, and filing protocols consistently.

Responsibilities

Serve as the primary point of contact for routine client communications and respond to inquiries and updates in a timely, professional manner.
Initiate, assess, prepare, assemble, and file high-volume immigration filings using established templates, processes, and the proprietary case management system.
Perform administrative duties, including scanning and filing complex immigration petitions and supporting documentation.
Maintain accurate and complete case records, data integrity, and responsiveness to client and attorney requests.
Use reports and dashboards to prioritize high volumes of work and meet deadlines.
Conduct or support initial case assessments and gather client forms, supporting evidence, and biographical information.
Draft immigration forms and supporting letters for case types including employment-based NIV, IV, and PERM petitions.
Coordinate with government agencies such as USCIS, DOL, and DOS to track case status, respond to RFEs, and monitor deadlines.
Develop foundational knowledge across immigration case types and expertise in procedural requirements, filing protocols, and client service standards.
Ensure compliance and help update internal team procedures in response to changes in immigration law and policy.
Participate in internal training programs and contribute to process improvement initiatives.
Promptly escalate operational issues to legal team leadership.