Senior Human Services Specialist

Prince William County Government • Prince William County, VA

2d

About The Position

The Senior Human Services Specialist works in the Public Assistance Division of the Prince William County Department of Social Services. The role reviews applications and determines eligibility for SNAP and Medicaid based on program policies. It involves conducting interviews, verifying applicant details, and providing compassionate customer service while explaining program benefits. The specialist handles a high volume of work in a fast-paced, dynamic setting and may perform other tasks as assigned. This is a telework-eligible role that may revert to in-office scheduling if business needs change. Teleworking employees must have adequate workspace and internet connection.

Requirements

• High school diploma or G.E.D.
• Four years of experience determining eligibility for public assistance programs in VACMS.
• Valid driver’s license and eligibility to drive for work.
• Pass criminal history, child protective services, and DMV background checks.
• If teleworking, have adequate workspace and internet connection.

Nice To Haves

• Four or more years of experience determining eligibility for SNAP using VaCMS.
• Four or more years of experience determining eligibility for MAGI and Families & Children Medicaid using VaCMS.
• Two years of experience independently troubleshooting and successfully resolving VaCMS system issues.

Responsibilities

• Review applications and determine eligibility for SNAP and Medicaid based on program policies.
• Conduct interviews with applicants.
• Verify applicant details.
• Provide customer service and explain program benefits.
• Handle a high volume of work in a fast-paced, dynamic setting.
• Perform other tasks as assigned.
• Provide emergency human services work, including staffing emergency shelters in the event of a community disaster.

Benefits

• Retirement from the Virginia Retirement System (VRS).
• 401a and 457 retirement savings and investment plans.
• Paid Annual Leave.
• Paid Personal Leave.
• Paid Sick Leave.
• Paid Holidays.
• Optional Group Medical and Dental Health Plans.
• Optional Group Life Insurance.
• Employee Assistance Program (EAP).
• Career Development Opportunities.
• Full-time positions with Prince William County Government qualify for Public Service Loan Forgiveness.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED