Eligibility Specialist - Human Services

Knowledge Services•Vincennes, IN

9d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist for the FSSA/Division of Family Resources (DFR) in Vincennes, Indiana. The role assists with processing applications and documents for Indiana residents seeking or receiving public assistance. DFR determines eligibility for programs including TANF, SNAP, and Medicaid. Eligibility Specialists collect and verify applicant information, explain program requirements, and use an automated program to determine eligibility. The position includes an extensive training program and potential for promotion. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 37.5 hours per week. The wage is $16.50 per hour.

Requirements

High school diploma or GED required.
Two years of experience in a social service environment, state or local government, pertaining to employment or training programs is desired.
Strong organization and analytical skills, and ability to work as a team player.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Ability to work independently as a reliable, dependable self-starter.
Strong customer service background and professional demeanor.

Nice To Haves

Bachelor's or associate degree in Counseling or Social Services preferred.
Previous Case Manager experience is a plus.
Candidates with experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist are encouraged to apply.

Responsibilities

Gather data for relevant assistance programs through face-to-face meetings or by phone with clients.
Verify that information is complete, accurate, and compliant with state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.