Eligibility Specialist - Human Services

DFR•Fowler, IN

23h•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist for the FSSA/Division of Family Resources (DFR), located in Fowler. The position assists with processing applications and documents for Indiana residents applying for or receiving public assistance, including TANF cash assistance, SNAP, and Medicaid. DFR determines eligibility for these programs. The role involves gathering and verifying applicant information, explaining program requirements, and using automated systems and a state database to process cases. Extensive training is provided. The position offers the potential for promotion and pays $16.50 per hour. The work week is 37.5 hours, Monday through Friday, 8:00 a.m. to 4:30 p.m. Knowledge Services is a professional services organization established in 1994 and headquartered in Indianapolis, Indiana. It is a certified woman-owned organization with more than 1,500 employees and provides managed service, payrolling, recruitment, and staffing services.

Requirements

High school diploma or GED.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Highly organized and analytical, with the ability to work as part of a team.
Able to work independently as a reliable, dependable self-starter.
Strong customer service background and professional demeanor.

Nice To Haves

Bachelor’s or associate degree in Counseling or Social Services preferred.
Previous Case Manager experience is a plus.
Two years of experience in a social service environment or state or local government, particularly pertaining to employment or training programs, is desired.
Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist is encouraged.

Responsibilities

Gather data for relevant assistance programs from clients face-to-face or by phone.
Verify that information is gathered accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use automated programs to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.