Eligibility Specialist - Human Services

DFR•Vincennes, IN

1d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist to support the FSSA/Division of Family Resources (DFR) in Vincennes, Indiana. The role assists with processing applications and documents for Indiana residents seeking or receiving public assistance, including TANF cash assistance, SNAP, and Medicaid. DFR determines eligibility for these programs. The position involves gathering and verifying applicant information, explaining program rules, and using automated systems and state databases to help determine eligibility. The role offers an extensive training program and potential for promotion. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for 37.5 hours per week. The wage is $16.50 per hour.

Requirements

High school diploma or GED.
Strong organizational and analytical skills and ability to work as part of a team.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Ability to work independently as a reliable, dependable self-starter.
Strong customer service background and professional demeanor.

Nice To Haves

Bachelor's or associate degree in Counseling or Social Services preferred.
Previous Case Manager experience is a plus.
Two years of experience in a social service environment, state or local government, particularly pertaining to employment or training programs, is desired.
Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist is encouraged.

Responsibilities

Gather data for relevant assistance programs through face-to-face meetings or phone conversations with clients.
Verify that information is gathered accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use automated programs to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.