Eligibility Specialist - Human Services
About The Position
Knowledge Services is hiring an Eligibility Specialist for the FSSA/Division of Family Resources (DFR) in Evansville, Indiana. The position assists with processing applications and documents for Indiana residents applying for or receiving public assistance, including TANF, SNAP, and Medicaid. DFR determines eligibility for these programs. The role involves gathering and verifying client information, reviewing program requirements, entering information into a state database, and responding to client inquiries. Extensive training is provided. The position offers potential for promotion and pays $18.00 per hour. The schedule is Monday through Friday, 8:00 AM to 4:30 PM, for 37.5 hours per week. Paid time off and benefits are offered.
Requirements
- Strong organizational and analytical skills and the ability to work as part of a team.
- Strong written and verbal communication skills.
- Solid computer skills, including Microsoft Office proficiency.
- Basic math skills.
- Case management skills.
- Ability to work independently as a self-starter who is reliable and dependable.
- Strong customer service background and a professional demeanor.
- High school diploma or GED required.
- Two years of experience in a social service environment, state or local government, pertaining to employment or training programs, is desired.
Nice To Haves
- Previous Case Manager experience is a plus.
- A bachelor's or associate degree in Counseling or Social Services is preferred.
- Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist is encouraged.
Responsibilities
- Gather data for relevant assistance programs through in-person meetings or phone conversations with clients.
- Verify that information is complete, accurate, and compliant with state policies.
- Obtain release forms and medical records as needed.
- Verify income, assets, and other financial or legal documents.
- Review regulations and program requirements with clients.
- Use an automated program to determine eligibility for state assistance programs.
- Enter data into the state database.
- Respond to inquiries promptly by phone or email.
Benefits
- Paid time off
- Benefits
- Extensive training program
- Potential for promotion
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
