Eligibility Specialist - Human Services

Knowledge Services•Warsaw, IN

6d•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist for the FSSA/Division of Family Resources (DFR) in Warsaw, Indiana. The role assists with processing applications and documents for Indiana residents who are requesting or receiving public assistance, including TANF, SNAP, and Medicaid. Eligibility Specialists gather and verify information, explain regulations and program requirements, and use an automated program to determine eligibility for state assistance programs. The position includes an extensive training program and potential for promotion. The wage is $18.00 per hour, and the work week is 37.5 hours, Monday through Friday, 8:00 AM to 4:30 PM. Knowledge Services was established in 1994 and is headquartered in Indianapolis, Indiana. It is a certified woman-owned professional services organization with over 1,500 employees and offices throughout North America. Its services include managed service programs, employer-of-record/payrolling services, national recruitment, and staffing services. The job frequently requires sitting and handling objects with the hands. It occasionally requires standing, walking, reaching, talking, hearing, and lifting up to 25 pounds. Knowledge Services provides reasonable accommodations to individuals with disabilities and is an equal opportunity employer committed to a diverse workforce and inclusive culture.

Requirements

Strong organizational and analytical abilities; able to work as a team player.
Strong written and verbal communication skills.
Solid computer skills, including proficiency with Microsoft Office.
Basic math skills.
Case management skills.
Ability to work independently as a reliable, dependable self-starter.
Strong customer service background and a professional demeanor.
High school diploma or GED required.
Two years of experience in a social service environment, state or local government, pertaining to employment or training programs, is desired.

Nice To Haves

Previous case manager experience.
Bachelor's or associate degree in counseling or social services preferred.
Previous experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist.

Responsibilities

Gather data for relevant assistance programs through face-to-face interactions or by phone with clients.
Verify that information is gathered accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.