Eligibility Specialist - Human Services

DFR•Hammond, IN

23h•Onsite

About The Position

Knowledge Services is hiring an Eligibility Specialist for the FSSA/Division of Family Resources (DFR) in Hammond, Indiana. The role assists with processing applications and documents for Indiana residents applying for or receiving public assistance, including TANF, SNAP, and Medicaid. DFR determines eligibility for these programs. The position provides extensive training and an opportunity to make an immediate impact in the community, with potential for promotion. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., for a 37.5-hour work week. The wage is $18.00 per hour. Paid time off and benefits are offered.

Requirements

High school diploma or GED required.
Two years of experience in a social service environment, state government, or local government pertaining to employment or training programs is desired.
Strong written and verbal communication skills.
Solid computer skills, including Microsoft Office proficiency.
Basic math skills.
Case management skills.
Highly organized, analytical, and able to work as a team player.
Able to work independently as a reliable, dependable self-starter.
Strong customer service background and professional demeanor.

Nice To Haves

Previous case manager experience.
Associate or bachelor's degree in Counseling or Social Services is preferred.
Experience as a Case Manager, Eligibility Specialist, Eligibility Associate, Office Manager, Call Center Customer Service Specialist, or Client Specialist.

Responsibilities

Gather data for relevant assistance programs through face-to-face or telephone contact with clients.
Verify that information is gathered accurately and meets state policies.
Obtain release forms and medical records as needed.
Verify income, assets, and other financial or legal documents.
Review regulations and program requirements with clients.
Use an automated program to determine eligibility for state assistance programs.
Enter data into the state database.
Respond to inquiries promptly by phone or email.