Senior HR Technology Solutions Analyst

TruGreen • Nashville, TN

1d

About The Position

The Senior HR Technology Solutions Analyst participates in planning, development, testing, implementation, data management, customer reporting, and user support for human resource information systems (HRIS). The role develops and distributes reports, gathers user requirements, troubleshoots system and user-experience issues, documents functional requirements, and configures systems or works with developers to implement changes. It also supports HRIS interfaces, audits data transmission and reports, responds to escalated inquiries, and administers system maintenance and testing.

The analyst contributes to HRIS projects, prepares and evaluates test plans and results, and develops training and shared business-process documentation for end users and super users. The role maintains HRIS data integrity, accuracy, and confidentiality; works with HR, IT, and external vendors; and monitors HR technology trends to expand knowledge and enhance system capabilities. The position requires fluency in English and physical presence in the United States while working.

Requirements

• Bachelor’s degree and at least 3 years of systems experience, or an equivalent combination of education and experience.
• Experience developing, configuring, and modifying complex data reports in Excel or business intelligence tools.
• Knowledge of HRIS policies, procedures, and best practices.
• Knowledge of object-based system management concepts and applications.
• Data management and reporting skills using Excel, Access, or similar reporting tools.
• Ability to summarize and interpret data and draw conclusions.
• Knowledge of human resource management concepts and practices.
• Computer skills with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Attention to detail and accuracy with quantitative and qualitative data.
• Written and verbal communication skills, including public speaking and presentations.
• Ability to handle sensitive information and maintain confidentiality.
• Organizational skills to coordinate multiple projects, goals, and objectives.
• Process management skills, including mapping and streamlining processes.
• Critical-thinking and systems-thinking skills.
• Ability to work independently under general supervision and collaboratively as part of a team.
• Fluency in spoken, written, and read English.
• Must be physically located in the United States while performing the job.

Nice To Haves

• Human resource information systems experience is preferred.
• Workday experience is strongly preferred.

Responsibilities

• Design, develop, test, analyze, and distribute recurring and ad-hoc reports to support insight and decision-making.
• Meet with users to develop and document business requirements for standard and custom HRIS reports and queries.
• Use root-cause analysis to identify solutions and resolve system-functionality and user-experience issues identified through testing and user feedback.
• Develop and document functional requirements, configure systems to meet them, or collaborate with developers to implement system changes.
• Prepare specifications for system interfaces, work with IT on interface files, and audit data transmission for accuracy.
• Monitor and audit system-generated and ad-hoc reports to identify HRIS problems or errors.
• Respond to escalated HRIS inquiries and issues, provide tier 1 customer service and problem resolution, and escalate issues to management as needed.
• Administer HRIS system maintenance and testing.
• Participate in testing and deployment of changes and maintenance activities for HR systems and processes.
• Prepare testing plans and scenarios, enter data and changes into test environments, and document and evaluate test results.
• Develop and deliver training and instructional support to end users and super users.
• Develop, document, and distribute shared business processes.
• Maintain the integrity, accuracy, and confidentiality of HRIS data.
• Contribute to the planning, execution, and implementation of HRIS projects.
• Liaise with HR, internal teams such as IT, and external vendors.
• Monitor HRIS technology trends and use vendor relationships and user communities to maintain knowledge and enhance HR system capabilities.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Company-matching 401(k)
• Other programs and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Senior