Senior HR Technology Solutions Analyst

TruGreen • Nashville, TN

1d

About The Position

The Senior HR Technology Solutions Analyst contributes to the planning, development, testing, implementation, data management, reporting, and user support of human resource information systems (HRIS). The role develops and maintains HRIS reports and interfaces, investigates and resolves system and user issues, administers system maintenance and testing, and supports changes to HR systems and processes.

The analyst works with HR, IT, users, and external vendors to document requirements, configure or implement system changes, preserve data integrity and confidentiality, and deliver training and shared business processes. The role also contributes to HRIS projects and keeps current with HR technology trends.

Requirements

• Bachelor’s degree and at least 3 years of systems experience, or an equivalent combination of education and experience.
• Knowledge of HRIS policies, procedures, and best practices.
• Knowledge of object-based system management concepts and applications.
• Data management and reporting skills using Excel, Access, or similar reporting tools.
• Ability to summarize and interpret data and draw conclusions.
• Knowledge of human resource management concepts and practices.
• Computer skills with Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
• Attention to detail and accuracy with quantitative and qualitative data.
• Written and verbal communication skills, including public speaking and presentations.
• Ability to handle sensitive information and maintain confidentiality.
• Organizational skills to coordinate multiple projects, goals, and objectives.
• Process management skills, including mapping and streamlining processes.
• Critical-thinking and systems-thinking skills.
• Ability to work independently under general supervision and collaboratively as part of a team.
• Fluency in spoken, written, and read English.
• Must be physically located in the United States while performing the job.

Nice To Haves

• Human resource information systems experience.
• Workday experience is strongly preferred.
• Experience developing, configuring, and modifying complex data reports in Excel or business intelligence tools.

Responsibilities

• Design, develop, test, analyze, and distribute recurring and ad hoc reports to support management and staff decision-making.
• Meet with users to develop and document requirements for standard and custom HRIS reports and queries.
• Use root-cause analysis to identify solutions and resolve issues affecting system functionality and user experience.
• Develop and document functional requirements, configure systems to meet those requirements, or collaborate with developers on changes.
• Prepare specifications for system interfaces, work with IT on interface files, and audit data transmission for accuracy.
• Monitor and audit system-generated and ad hoc reports to identify HRIS problems or errors.
• Respond to escalated HRIS inquiries and issues, provide tier 1 problem resolution, and escalate issues to management when needed.
• Administer HRIS system maintenance and testing.
• Participate in testing and deploying changes and maintenance activities for HR systems and processes.
• Prepare testing plans and scenarios; enter data and changes into test environments; document and evaluate test results.
• Develop and deliver training and instructional support to end users and super users.
• Develop, document, and distribute shared business processes.
• Maintain the integrity, accuracy, and confidentiality of HRIS data.
• Contribute to the planning, execution, and implementation of HRIS projects.
• Liaise with HR, internal resources such as IT, and external vendors.
• Monitor HRIS technology trends and use vendor relationships and user communities to expand knowledge and enhance system capabilities.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Company-matching 401(k)
• Other programs and perks

What This Job Offers

• Job Type: Full-time
• Career Level: Senior