Senior HR Case Manager

Huntington National Bank•Detroit, MI

6d•$70,000 - $140,000•Onsite

About The Position

The Senior HR Case Manager investigates complex and high-visibility complaints received through the Ethics Line, managers, colleagues, the Customer Advocacy Team, and other groups. Investigations may involve allegations of harassment, discrimination, policy violations, retaliation, and sales practice concerns. After interviewing appropriate colleagues, the case manager collaborates with Legal, Customer Advocacy, the Sales Practice Team, and the Employee Relations Director to recommend next steps. When discipline is recommended, the case manager works with management to ensure it is completed. The role documents decisions in the Case Management system to support best practices and minimize risk and litigation. The position analyzes trends and recommends solutions that promote continuous improvement, particularly by developing managers’ skills to help prevent employee relations issues. It participates in setting Human Resources and Employee Relations strategy and influences segment strategies. The case manager leads special projects, such as the Handbook Committee, serves as a liaison to the Ethics Line and Conduct Risk office, and may work with groups including ERCs, Business Partners, Security, Fraud, and AML. The role is considered a subject matter expert for the Case Management team by others in HR. This is an office workplace position. The stated annual base compensation range is $70,000–$140,000, with eligibility to participate in an applicable incentive compensation plan. Huntington also lists health insurance coverage, a wellness program, life and disability insurance, a retirement savings plan, paid leave programs, paid holidays, and paid time off (PTO) among its benefits.

Requirements

Bachelor’s degree required, preferably in Business, Human Resources, or a related field.
At least 5 years of prior Employee Relations Consultant/Specialist or Human Resources Generalist experience, or similar recent management experience leading or influencing a team of employees or direct reports.

Nice To Haves

General understanding of state and federal labor and wage-and-hour laws.
Demonstrated experience in a fast-paced environment with frequent change.
Exceptional written and verbal communication skills, including the ability to influence and communicate effectively with managers and colleagues at all organizational levels.
Facilitation skills to problem-solve and mediate interpersonal differences.
Detail-oriented approach to managing and documenting investigations and employee-issue resolutions.
Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
Proficiency with company email, calendar, intranet, and Internet technology.
Current PHR or SPHR certification.
Employee Relations experience in a retail and/or financial services environment.
Proactive approach, including seeking to understand, identifying trends, and communicating effectively.
Strong sense of urgency, responsiveness, service skills, and follow-through.
Experience supporting a large client base.

Responsibilities

Investigate complaints of wrongful conduct, including complex and high-visibility allegations.
Interview appropriate colleagues and work with Legal, Customer Advocacy, the Sales Practice Team, and the Employee Relations Director to recommend next steps.
Coordinate with management to ensure recommended disciplinary actions are completed.
Document investigations and final decisions in the Case Management system.
Analyze trends and partner with teams in other segments to share information and suggest possible changes.
Recommend solutions that foster continuous improvement, particularly in managers’ skills for minimizing employee relations issues.
Participate in establishing Human Resources and Employee Relations strategy and influence segment strategies.
Lead special projects, including projects such as the Handbook Committee.
Serve as a liaison to the Ethics Line and Conduct Risk office, and potentially to ERCs, Business Partners, Security, Fraud, and AML.
Serve as a subject matter expert for the Case Management team.
Perform other duties as assigned.