Senior Case Manager

Samaritan Daytop Village • New York, NY

1d • Onsite

About The Position

Under the general direction of the Assistant Program Director, the Senior Case Manager is responsible for the smooth operation and coordination of case management services in alignment with program goals, targets, and performance outcomes. The role provides case management and advocacy to an assigned caseload and participates on an interdisciplinary treatment team to support clients’ recovery and rehabilitation. The position directly supervises Case Managers, coordinates staff activities, and manages a caseload of approximately 25 clients.

Requirements

• High school diploma or equivalent and five years of experience, preferably supervising Case Managers within transitional or shelter programs or a related setting; OR an associate degree in Human Services or a related field and 2–3 years of experience supervising Case Managers in such settings; OR a bachelor’s degree in Human Services and 1–2 years of experience supervising Case Managers in such settings.
• Working knowledge of substance abuse treatment modalities and client self-help/support modalities.
• Availability to work a flexible schedule as needed in response to participant and staff needs.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.

Responsibilities

• Coordinate, guide, and supervise activities of direct-reporting staff.
• Provide direct supervision of Case Managers.
• Communicate contract requirements to staff.
• Lead and participate in administrative and staff meetings as required.
• Troubleshoot problems and make decisions in accordance with program policies, procedures, and protocols.
• Monitor clients’ progress toward goals and document it in progress notes.
• Periodically review case documentation for accuracy, completeness, and clarity.
• Conduct chart audits of client files.
• Manage a portfolio of approximately 25 clients.
• Help monitor the therapeutic environment, behavioral guidelines, therapeutic milieu, and positive interpersonal relationships.
• Provide individual counseling and facilitate caseload and other assigned group meetings.
• Provide psychoeducation and counseling related to chemical dependency and relapse prevention.
• Administer appropriate behavioral interventions as needed.
• Participate in assessment screenings to determine client needs and preferences.
• Collaboratively formulate and implement treatment, transition, and discharge or continuing-care plans with clients.
• Attend case conferences and other scheduled meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED