Senior Case Manager

Samaritan Daytop Village•Queens, NY

1d•Onsite

About The Position

Under the general direction of the Assistant Program Director, the Senior Case Manager is responsible for the smooth operation and coordination of case management services in accordance with program goals, targets, and performance outcomes. The role provides case management and advocacy services to an assigned caseload and participates on an interdisciplinary treatment team to facilitate client recovery and rehabilitation. The Senior Case Manager also directly supervises Case Managers and manages a portfolio of approximately 25 clients.

Requirements

High school diploma or equivalent and five years of experience, preferably supervising Case Managers within transitional or shelter programs or a related setting; OR an associate degree in Human Services or a related field and at least two to three years of relevant supervisory experience; OR a bachelor’s degree in Human Services and at least one to two years of relevant supervisory experience.
Working knowledge of substance abuse treatment modalities and client self-help/support modalities.
Availability to work a flexible schedule as needed in response to participant and staff needs.
Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.

Responsibilities

Coordinate, guide, and supervise activities of direct-reporting staff, including direct supervision of Case Managers.
Communicate contract requirements to staff.
Lead and participate in administrative and staff meetings as required.
Troubleshoot problems and make decisions in accordance with program policies, procedures, and protocols.
Monitor clients’ progress toward their goals and document progress in notes.
Periodically review case documentation for accuracy, completeness, and clarity.
Conduct chart audits of client files.
Manage a caseload of approximately 25 clients.
Monitor the therapeutic environment to ensure behavioral guidelines are followed, a therapeutic milieu is maintained, and interpersonal relationships remain positive.
Provide individual counseling and facilitate caseload group meetings and other assigned groups.
Provide psychoeducation and counseling related to chemical dependency and relapse prevention.
Administer appropriate behavioral interventions as needed.
Participate in assessment screenings to determine client needs and preferences; collaboratively formulate and implement treatment, transition, and discharge or continuing-care plans.
Attend case conferences and other scheduled meetings.