Senior Case Manager
About The Position
The Senior Case Manager provides day-to-day supervision to the case management team in a men’s homeless shelter. The role works collaboratively with other on-site departments to develop effective problem-solving methods and align strategies. The position is based in NYC and reports to the Shelter Director. The role manages participant intake and assessments, supports high-quality and efficient casework, ensures that staff identify needs and make appropriate referrals, and promotes follow-up that helps participants achieve service-plan goals. It also oversees documentation and data collection, supervises service staff, builds collaboration with community service providers, maintains and submits required reports, and provides crisis intervention and stabilization as needed. The Senior Case Manager identifies program needs, makes recommendations, and performs related tasks as assigned.
Requirements
- Proof of education is required.
- Excellent and demonstrated writing ability.
- Advanced knowledge of MS Word, Excel, and database management skills.
- Experience with CARES and DHS protocols.
- Ability to work some evenings and occasional weekends as needed.
Nice To Haves
- Bachelor’s degree preferred.
- Fluency in Spanish is highly desirable.
- Strong assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development experience preferred.
Responsibilities
- Manage intake and develop a comprehensive assessment for all new participants.
- Develop systems to guarantee the quality and efficiency of casework services.
- Ensure staff appropriately identify clients’ needs, provide appropriate referrals, and follow up with resources to promote participants’ achievement of service-plan goals.
- Ensure assessments, service plans, and client interactions are appropriately documented.
- Review required case management documentation and any data collection tools in use.
- Supervise service staff.
- Ensure interventions are clear, concise, professional, consistent with agency policies and procedures, and aligned with evidence-based practices.
- Build collaboration with community service providers.
- Maintain required documentation and reports and submit them promptly.
- Provide crisis intervention and stabilization as needed.
- Identify program needs and make recommendations.
- Perform related tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
