Senior Case Manager

Athena • New York, NY

6d

About The Position

The Senior Case Manager oversees referral and intake coordination, including the timely review, scheduling, assignment, and follow-up of priority referrals. The role manages case distribution, supports Case Manager coverage and escalations, assists with training and onboarding, and identifies opportunities to improve workflows, capacity, and client coordination.

This position provides operational support to Case Managers and supervisors, including referral management, scheduling coordination, case reassignment, coverage during staff absences, workflow guidance, and support for specialized services and system testing. The role has no direct reports.

Requirements

• Completed high school diploma, associate's degree, or higher.
• 2–4 years of relevant professional experience.
• Bilingual in English and Spanish required.
• Superior interpersonal skills and ability to work extremely well as part of a team.
• Ability to work under pressure and manage sensitive or controversial clients with tact, kindness, and professionalism.
• Passion for working with underserved communities and a high level of engagement, communication, and interpersonal skills.

Responsibilities

• Oversee and monitor landing page, portal, and priority referrals.
• Manage priority referral inboxes to ensure timely review, follow-up, and appropriate assignment.
• Review intake availability and scheduling capacity to identify gaps and scheduling inefficiencies.
• Monitor intake clinician call-outs and reschedule affected patients.
• Assign created and scheduled charts to Case Managers for appropriate follow-up and ongoing coordination.
• Reassign cases and redistribute workload based on caseload, staff availability, coverage needs, and client needs.
• Create charts and coordinate intake scheduling for child psychological testing, school-based intakes, and other specialized services.
• Provide coverage and support for Case Manager duties during absences, including confirmations, follow-up, inbound calls, scheduling, and case-related tasks.
• Assist Case Manager Supervisors with training, onboarding, workflow education, and ongoing staff development.
• Participate in Case Manager training and escalation meetings, providing operational support, workflow guidance, and assistance identifying and resolving barriers.
• Support Valintry sandbox testing by testing workflows, identifying system or process issues, and providing feedback for implementation and optimization.
• Provide inbound-call and client-communication support when Case Managers are unavailable.
• Support active caseload scheduling when necessary, including transfers, relational therapy, and other time-sensitive clinical or scheduling needs.
• Serve as a senior-level resource to Case Managers by providing workflow guidance, coverage, training assistance, and escalation support.
• Perform other duties as assigned by the Supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED