Senior Case Manager

Athena • New York, NY

2d

About The Position

The Senior Case Manager oversees referral and intake coordination, ensuring priority referrals are reviewed, scheduled, assigned, and followed up on promptly. The role manages case distribution, supports Case Manager coverage and escalations, assists with training and onboarding, and identifies opportunities to improve workflows, capacity, and client coordination.

This position is based at one of the listed Manhattan, Bronx, or Rochester offices, or remotely. It is a professional work environment; onsite offices provide a computer, desk, chair, and office supplies. The role has no direct reports.

Requirements

• Completed high school diploma, associate degree, or higher.
• 2–4 years of relevant professional experience.
• Bilingual in English and Spanish; required.
• Superior interpersonal skills and ability to work extremely well as part of a team.
• Ability to work well under pressure and manage sensitive or controversial clients with tact, kindness, and professionalism.
• Passion for working with underserved communities and strong engagement, communication, and interpersonal skills.

Responsibilities

• Oversee and monitor landing page, portal, and priority referrals.
• Manage priority referral inboxes to ensure timely review, follow-up, and appropriate assignment.
• Review intake availability and scheduling capacity to identify gaps and scheduling inefficiencies.
• Monitor intake clinician call-outs and reschedule affected patients.
• Assign created or scheduled charts to Case Managers for appropriate follow-up and ongoing coordination.
• Reassign cases and redistribute workload based on caseload, staff availability, coverage needs, and client needs.
• Create charts and coordinate intake scheduling for child psychological testing, school-based intakes, and other specialized services.
• Provide coverage and support for Case Manager duties when staff are out, including confirmations, follow-up, inbound calls, scheduling, and case-related tasks.
• Assist Case Manager Supervisors with training, onboarding, workflow education, and ongoing staff development.
• Participate in Case Manager training and escalation meetings, providing operational support, workflow guidance, and assistance identifying and resolving barriers.
• Support Valintry sandbox testing by testing workflows, identifying system or process issues, and providing implementation and optimization feedback.
• Support inbound calls and client communication when Case Managers are unavailable.
• Support active caseload scheduling when necessary, including transfers, relational therapy, and other time-sensitive clinical or scheduling needs.
• Serve as a senior-level resource to Case Managers by providing workflow guidance, coverage, training, and escalation support.
• Perform other duties as assigned by the Supervisor.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED