Senior Case Manager

Westhab, Inc•New York, NY

6d•$48,000 - $55,000•Onsite

About The Position

The Senior Case Manager oversees the day-to-day operations of services for families with children in a homeless shelter. The role works collaboratively with other on-site departments to support effective problem solving and align strategies. The Senior Case Manager also supervises service staff, supports quality and efficiency in casework, builds relationships with community service providers, and helps ensure clients receive appropriate assessments, referrals, documentation, and follow-up.

Requirements

Bachelor of Arts degree.
Three years of relevant human services and supervisory experience.
Excellent and demonstrated writing ability.
Advanced knowledge of MS Word, Excel, and database management skills.
Familiarity with CARES.
Ability to work some evenings and occasional weekends as needed.

Nice To Haves

Fluency in Spanish is highly desirable.
Experience in assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development is preferred.

Responsibilities

Manage intake and develop a comprehensive assessment for all new participants.
Develop systems to ensure the quality and efficiency of casework services.
Ensure staff identify client needs, provide appropriate referrals, and follow up with resources to promote participants’ achievement of service plan goals.
Ensure assessments, service plans, and client interactions are appropriately documented.
Review required case management documentation and any data collection tools in use.
Supervise service staff.
Ensure interventions are clear, concise, professional, consistent with Agency policies and procedures, and grounded in evidence-based practices.
Build collaboration with community service providers.
Maintain required documentation and reports and submit them in a timely manner.
Provide crisis intervention and stabilization as needed.
Identify program needs and make recommendations.
Conduct chart audits and create corrective plans as needed.
Perform related tasks as assigned.