Senior Case Manager
About The Position
The Senior Case Manager oversees the day-to-day operations of a 97-unit family-with-children homeless shelter. The role works collaboratively with other on-site departments to support effective problem-solving and align strategies. It also supervises service staff and helps ensure casework services are high-quality, efficient, documented, and consistent with agency policies, procedures, and evidence-based practices. The position manages participant intake and assessments, supports service planning and referrals, maintains required documentation and reports, and provides crisis intervention and stabilization as needed. It also builds relationships with community service providers, identifies program needs, recommends improvements, conducts chart audits, and creates corrective plans when needed.
Requirements
- Bachelor of Arts degree.
- Three years of relevant human services and supervisory experience.
- Excellent demonstrated writing ability.
- Advanced knowledge of MS Word, Excel, and database management.
- Familiarity with CARES.
- Ability to work some evenings and occasional weekends as needed.
Nice To Haves
- Fluency in Spanish is highly desirable.
- Experience in assessment, direct practice, counseling, supervision, community outreach, group leadership, and program development is preferred.
Responsibilities
- Manage intake and develop comprehensive assessments for new participants.
- Develop systems to ensure the quality and efficiency of casework services.
- Ensure staff identify clients’ needs, provide appropriate referrals, and follow up with resources to support successful achievement of service plan goals.
- Ensure assessments, service plans, and client interactions are appropriately documented.
- Review required case management documentation and data collection tools.
- Supervise service staff.
- Ensure interventions are clear, concise, professional, and consistent with agency policies, procedures, and evidence-based practices.
- Build collaboration with community service providers.
- Maintain required documentation and reports and submit them on time.
- Provide crisis intervention and stabilization as needed.
- Identify program needs and make recommendations.
- Conduct chart audits and create corrective plans as needed.
- Perform related tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
