Senior Case Manager

Samaritan Daytop Village • Queens, NY

1d • Onsite

About The Position

Under the general direction of the Assistant Program Director, the Senior Case Manager serves in a senior role, ensuring the smooth operation and coordination of case management services in accordance with program goals, targets, and performance outcomes. The position provides case management and advocacy services to an assigned caseload and works as part of an interdisciplinary treatment team to support clients’ recovery and rehabilitation.

The Senior Case Manager coordinates and supervises direct-report staff while directly managing a portfolio of approximately 25 clients. The role also includes monitoring client progress, maintaining and auditing case records, supporting a therapeutic environment, and providing counseling, psychoeducation, and behavioral interventions. Treatment, transition, and discharge planning are developed collaboratively with clients.

Requirements

• High school diploma or equivalent and five years of experience, preferably supervising Case Managers in transitional or shelter programs or a related setting; or an associate degree in Human Services or a related field and two to three years of such supervisory experience; or a bachelor’s degree in Human Services and one to two years of such supervisory experience.
• Working knowledge of substance abuse treatment modalities and client self-help or support modalities.
• Availability to work a flexible schedule as needed in response to participant and staff needs.
• Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.

Responsibilities

• Coordinate, guide, and supervise activities of direct-report staff, including directly supervising Case Managers.
• Communicate contract requirements to staff.
• Lead and participate in administrative and staff meetings as required.
• Troubleshoot problems and make decisions in accordance with program policies, procedures, and protocols.
• Monitor clients’ progress toward goals and document progress in notes.
• Periodically review case documentation for accuracy, completeness, and clarity.
• Conduct audits of client files.
• Directly manage a caseload of approximately 25 clients.
• Help maintain a therapeutic environment, ensure behavioral guidelines are followed, and support positive interpersonal relationships.
• Provide individual counseling and facilitate caseload group meetings and other assigned groups.
• Provide psychoeducation and counseling related to chemical dependency and relapse prevention.
• Administer appropriate behavioral interventions as needed.
• Participate in assessment screenings to determine client needs and preferences.
• Collaboratively formulate and implement treatment, transition, and discharge or continuing-care plans with clients.
• Attend case conferences and other scheduled meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED