Senior Case Manager
About The Position
Under the general direction of the Assistant Program Director, the Senior Case Manager is responsible for the smooth operation and coordination of case management services in accordance with program goals, targets, and performance outcomes. The role provides case management and advocacy services to an assigned caseload and participates as a member of an interdisciplinary treatment team to facilitate client recovery and rehabilitation. The Senior Case Manager coordinates, guides, and supervises direct-reporting staff, including Case Managers, while communicating contract requirements and helping address operational issues. The role also directly manages a portfolio of approximately 25 clients and supports their assessment, treatment, transition, and discharge or continuing-care planning. This position includes individual counseling, group facilitation, psychoeducation, relapse-prevention counseling, documentation review, and participation in maintaining a therapeutic environment.
Requirements
- High school diploma or equivalent and five years of experience, preferably supervising Case Managers in transitional or shelter programs or a related setting; alternatively, an associate degree in Human Services or a related field and two to three years of relevant supervisory experience; or a bachelor’s degree in Human Services and one to two years of relevant supervisory experience.
- Working knowledge of substance abuse treatment modalities and client self-help or support modalities.
- Availability to work a flexible schedule as needed in response to participant and staff needs.
- Experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
Responsibilities
- Coordinates, guides, and supervises the activities of direct-reporting staff, including providing direct supervision to Case Managers.
- Communicates all aspects of contract requirements to staff.
- Leads and participates in administrative and staff meetings as required.
- Troubleshoots problems and makes decisions in accordance with program policies, procedures, and protocols.
- Monitors clients’ progress toward their goals and documents progress through progress notes.
- Conducts periodic reviews of case documentation for accuracy, completeness, and clarity.
- Conducts chart audits of client files.
- Directly manages a case portfolio of approximately 25 clients.
- Helps monitor the therapeutic environment, behavioral guidelines, therapeutic milieu, and positive interpersonal relationships.
- Provides individual counseling and facilitates caseload meetings and other assigned groups.
- Provides psychoeducation and counseling related to chemical dependency and relapse prevention.
- Administers appropriate behavioral interventions as needed.
- Participates in assessment screenings to determine client needs and preferences.
- Collaboratively formulates and implements treatment, transition, and discharge or continuing-care plans with clients.
- Attends case conferences and other scheduled meetings.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
