Senior Case Manager
About The Position
The Senior Case Manager, within the Fair Ridge Family Shelter, leads a team providing services to families with children and individual adults experiencing or at risk of homelessness. Under the supervision of the Assistant Director of Programs, this role oversees comprehensive assessments of clients’ social, health, emotional, and economic needs and supports individualized plans to secure and maintain permanent housing. The position provides leadership and guidance to the case management team, prioritizes housing-focused services, and works with community partners and the Housing Locator to coordinate referrals, support effective service delivery, and provide consultation. The Senior Case Manager also assists Case Managers with phone screenings and diversion services and participates in a rotating on-call leadership schedule for after-hours coverage.
Requirements
- Bachelor's degree in human services or a related field, or equivalent professional experience.
- Minimum of 3 years of experience in human services or direct service delivery.
- Strong organizational skills and the ability to manage competing priorities, exercise sound judgment, and make informed decisions.
- Excellent verbal communication and public speaking skills.
- Strong written communication skills.
- Valid driver's license.
- Flexibility to work evenings and weekends as needed.
- Annual TB testing is required.
- Ability to sit or stand for extended periods.
- Ability to lift items weighing 10–20 pounds.
Nice To Haves
- Master's degree in human services or a related field.
- At least 2 years of experience in program management and staff supervision.
- Experience leading or supporting programs serving families experiencing homelessness and survivors of domestic violence and sexual violence.
Responsibilities
- Provide direct supervision, guidance, and support to the case management team.
- Oversee housing-focused case management services that help families prevent homelessness, resolve homelessness during their shelter stay, and maintain housing stability following rehousing.
- Support Case Managers in coordinating and communicating relevant client information to appropriate partners in a timely and professional manner while maintaining confidentiality and complying with applicable privacy standards.
- Provide guidance and consultation to Case Managers regarding client assessments, individualized service plans, housing barriers, and service coordination.
- Collaborate with community organizations, housing partners, and the Housing Locator to facilitate appropriate referrals and access to housing resources.
- Assist Case Managers with phone screenings, diversion services, and problem-solving strategies to prevent or resolve homelessness.
- Participate in the rotating on-call leadership schedule to provide after-hours support and guidance as needed.
Benefits
- Medical, dental, and vision insurance.
- 401(k) contributions with a 4% employer match.
- 13 paid holidays and 2 floating holidays.
- Opportunity to take your birthday off.
- Four annual employee engagement events.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
