Senior Case Manager

Shelter House • Fair Oaks, VA

13h

About The Position

The Senior Case Manager leads a team providing services to families with children and individual adults experiencing or at risk of homelessness. Under the supervision of the Assistant Director of Programs, the role oversees comprehensive assessments of clients’ social, health, emotional, and economic needs and supports the development and implementation of individualized plans focused on securing and maintaining permanent housing.

The position provides leadership and guidance to the case management team, prioritizes housing-focused services, and collaborates with community partners and the Housing Locator to coordinate referrals, support effective service delivery, and provide consultation. The Senior Case Manager also assists Case Managers with phone screenings and diversion services and participates in a rotating on-call leadership schedule for after-hours coverage.

The role is based in Fairfax County, Virginia, and is exempt. Evening and weekend work may be needed. Annual TB testing is required.

Requirements

• Bachelor's degree in human services or a related field, or equivalent professional experience.
• At least 3 years of experience in human services or direct service delivery.
• Strong organizational skills and the ability to manage competing priorities, exercise sound judgment, and make informed decisions.
• Excellent verbal communication and public speaking skills.
• Strong written communication skills.
• Valid driver's license.
• Flexibility to work evenings and weekends as needed.

Nice To Haves

• Master's degree in human services or a related field.
• At least 2 years of experience in program management and staff supervision.
• Experience leading or supporting programs serving families experiencing homelessness and survivors of domestic violence and sexual violence.

Responsibilities

• Provide direct supervision, guidance, and support to the case management team.
• Oversee housing-focused case management services that help families prevent homelessness, resolve homelessness during shelter stays, and maintain housing stability after rehousing.
• Support Case Managers in coordinating and communicating relevant client information to appropriate partners in a timely and professional manner while maintaining confidentiality and complying with privacy standards.
• Guide and consult with Case Managers on client assessments, individualized service plans, housing barriers, and service coordination.
• Collaborate with community organizations, housing partners, and the Housing Locator to facilitate referrals and access to housing resources.
• Assist Case Managers with phone screenings, diversion services, and problem-solving strategies to prevent or resolve homelessness.
• Participate in the rotating on-call leadership schedule to provide after-hours support and guidance as needed.

Benefits

• Medical, dental, and vision insurance.
• 401(k) contributions with a 4% employer match.
• 13 paid holidays and 2 floating holidays.
• Opportunity to take your birthday off.
• Four annual employee engagement events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level