Senior HR Case Manager

Huntington National Bank•Columbus, OH

5d•Onsite

About The Position

The Senior HR Case Manager investigates complex, highly visible complaints received through channels such as the Ethics Line, managers, colleagues, and other teams. Investigations may involve harassment, discrimination, policy violations, retaliation, and sales practice concerns. After interviewing relevant colleagues, the role works with Legal, Customer Advocacy, Sales Practice, and Employee Relations leadership to recommend next steps and, when discipline is recommended, coordinates with management to ensure completion. The role documents decisions in the Case Management system to support best practices and minimize risk and litigation. The position analyzes trends and recommends solutions that support continuous improvement, particularly by developing managers’ skills to help prevent employee relations issues. It participates in establishing HR and Employee Relations strategy and influencing segment strategies, leads special projects, and serves as a subject matter expert for the Case Management team.

Requirements

Bachelor’s degree required, preferably in Business, Human Resources, or a related field.
At least 5 years of Employee Relations Consultant/Specialist or Human Resources Generalist experience, or similar recent management experience leading or influencing a team of employees or direct reports.

Nice To Haves

General understanding of state and federal labor and wage-and-hour laws.
Experience in a fast-paced environment involving frequent change.
Exceptional written and verbal communication skills, including the ability to influence and communicate effectively with managers and colleagues at all organizational levels.
Facilitation skills for problem solving and mediating interpersonal differences.
Attention to detail in managing and documenting investigations and employee issue resolutions.
Proficiency with Microsoft Word, Excel, and PowerPoint.
Proficiency with company email, calendar, intranet, and Internet technology.
Current PHR or SPHR certification.
Employee Relations experience in a retail or financial services environment.
Proactive approach, including seeking understanding, identifying trends, and communicating effectively.
Strong sense of urgency, responsiveness, service skills, and follow-through.
Experience supporting a large client base.

Responsibilities

Investigate complaints of wrongful conduct, including complex allegations such as harassment, discrimination, policy violations, retaliation, and sales practice concerns.
Interview appropriate colleagues and work with Legal, Customer Advocacy, Sales Practice, and the Employee Relations Director to recommend next steps.
Coordinate with management to ensure recommended disciplinary actions are completed.
Document investigations, decisions, and final outcomes in the Case Management system.
Analyze trends and partner with teams in other segments to provide information and recommend possible changes.
Recommend solutions that foster continuous improvement, including developing managers’ skills to minimize employee relations issues.
Participate in establishing Human Resources and Employee Relations strategy and influence segment strategies.
Lead special projects, such as the Handbook Committee, liaison work with the Ethics Line and Conduct Risk office, or coordination with groups such as ERCs, Business Partners, Security, Fraud, and AML.
Serve as a subject matter expert for the Case Management team to others in HR.
Perform other duties as assigned.