SENIOR HOUSING CASE MANAGER - SOCIAL SERVICES
About The Position
The Senior Housing Case Manager - Social Services role involves coordinating and overseeing housing stability services, particularly for the HOPWA program. This position requires leadership in managing a caseload, ensuring documentation accuracy, and connecting clients with community resources. The role also emphasizes adherence to agency and funding standards, client empowerment in treatment planning, and maintaining comprehensive knowledge of available services. Additionally, the position includes responsibilities related to safety protocols, emergency procedures, and fostering a culture of service through compassion, competency, and commitment.
Requirements
- A minimum of 3 years of experience in a similar role.
- Bachelors degree in Social Work or related field is required.
- Constant sitting, walking, hearing, talking in person, and talking on the phone.
- Occasional driving, stretching/reaching, and standing.
- Work is performed in an office setting.
Responsibilities
- Report, track productivity, and coordinate with the Grantee and Manager for HOPWA program success.
- Assist with quality assurance reviews and implement corrective actions.
- Ensure services meet or exceed agency and funding standards.
- Review Housing Case Manager documentation and billing for accuracy and timeliness.
- Screen and assess new clients for HOPWA and other housing stability services.
- Complete applications for HOPWA and other housing programs.
- Determine eligibility for HOPWA and other housing programs.
- Identify resources and refer clients to appropriate housing programs.
- Follow up on clients' housing stability.
- Maintain an average annual active caseload as assigned.
- Act as a liaison for client referrals to internal and external services.
- Ensure all documentation is timely, accurate, legible, and clear.
- Empower clients in their treatment planning.
- Maintain progress notes and reviews in client records.
- Input client information using electronic data entry.
- Maintain an accurate timesheet reflecting time spent in the program.
- Prepare program reports and records as requested by supervisor/manager.
- Maintain comprehensive knowledge of community services.
- Support billing through concurrent documentation and reconciliation across data systems.
- Participate in required staff training sessions.
- Participate in agency developmental activities as requested.
- Ensure proper hand washing according to CDC guidelines.
- Act upon assigned role in Emergency Code System.
- Perform assigned roles for the health center Continuity of Operations Plan (COOP).
- Greet internal or external customers with courtesy.
- Listen attentively to customer requests and provide appropriate options or resolutions.
- Provide services by following established protocols and seeking assistance when needed.
- Take initiative and anticipate customer needs.
- Prioritize customer requests for prompt and effective response.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
