Senior Housekeeping Manager

M Social Times Square Hotel•New York, NY

12d•$75,000 - $77,000

About The Position

The Housekeeping Manager is responsible for ensuring the Housekeeping Department operates in an attentive, friendly, efficient, and courteous manner. The role provides guests with quality service and a clean, safe environment while managing expenses and maximizing service levels. At M Social Hotel, the manager oversees housekeeping personnel, room and public-area cleanliness, guest requests, supplies and equipment, room-status coordination, and departmental training and procedures. The position also supports the Director of Housekeeping and participates in hotel meetings and Manager on Duty coverage as required.

Requirements

At least 2 years of progressive experience in a hotel or related field, or a 4-year college degree, or a 2-year college degree and at least 1 year of related experience.
Supervisory experience required.
Proficiency in Windows and company-approved spreadsheet and word-processing applications.
Ability to communicate effectively verbally and in writing with employees and guests at all levels.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to handle problems by anticipating, preventing, identifying, and resolving them.
Ability to understand and evaluate complex information and data from various sources.
Ability to work long hours sometimes.
Ability to exert up to 50 pounds occasionally and/or up to 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to maintain high standards of personal appearance and grooming, including wearing a nametag.

Responsibilities

Provide attentive, friendly, helpful, and courteous service to guests, managers, and fellow employees.
Respond to guest requests, problems, complaints, and accidents, and follow up to ensure guest satisfaction.
Motivate, coach, counsel, discipline, interview, and train Housekeeping personnel in accordance with Highgate Hotel SOPs.
Ensure compliance with required training and departmental standards, including employee competency sign-offs.
Maintain scheduled cleaning programs and position checklists; ensure guest rooms, public areas, and back-of-house areas meet hotel standards.
Assist with maintaining housekeeping equipment and compliance with corporate risk-management standards.
Manage large guestroom turns, including group check-ins and check-outs, and ensure consistent opening and closing procedures.
Inspect rooms daily, conduct inspections with supervisors, and assist the Director of Housekeeping with VIP-room inspections.
Maintain housekeeping and laundry supply pars; order supplies and amenities and assist with monthly and quarterly inventories.
Protect guest privacy and security by following hotel procedures.
Monitor work orders, submit them to Engineering, and follow up on completion.
Conduct pre-shift meetings and attend weekly staff meetings, providing training on a rotational basis.
Balance and clear room status nightly, compare housekeeping and PMS reports, and resolve discrepancies.
Assist with reviewing staff hours for payroll and preparing employee schedules based on business forecasts, budget guidelines, and productivity requirements.
Follow purchasing, invoice-vouchering, and checkbook-accounting procedures.
Maintain professional relationships and open communication with managers, employees, and other departments.
Implement hotel policies and house rules and maintain communication with Guest Services.
Use pagers, radios, telephone, and computer systems professionally to communicate and report or verify room status.
Monitor out-of-order, out-of-service, discrepant, and show rooms, as well as VIPs, special guests, and special requests.
Maintain Lost and Found procedures, key control, the housekeeping log book, and the Guest Request log.
Promote the department’s contribution to guest-service and audit scores and ensure overall guest satisfaction.
Maintain organized records for purchases, invoices, schedules, forecasts, reports, and tracking logs.
Record valet laundry and check incoming laundry to confirm all items have been returned.
Store, secure, and issue supplies as needed, and ensure regular maintenance and cleaning projects are completed biannually.
Attend required hotel meetings and trainings, participate in Manager on Duty coverage as required, and maintain regular attendance and professional appearance.
Identify productivity or operational problems and help implement solutions.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law