Senior Hotel Sales Manager

Q - Center•St. Charles, IL

1d•Onsite

About The Position

The Senior Hotel Sales Manager is responsible for developing new business, accounts, and assigned markets for Q Center while reducing client turnover. The role collaborates with the Director of Sales and Marketing to research opportunities and create target action plans, then pursues those targets through solicitation calls, follow-ups, email communication, and other sales activities. The manager works with the sales team to share progress, next steps, and leads. This is an on-site role with a varying schedule that includes days, afternoons, some evenings, and some weekends. The manager develops and modifies sales plans to meet activity and volume goals, grows key accounts, identifies revenue opportunities, and promotes Q Center to clients and at industry events. The position also requires working knowledge of property operations and conducting client site inspections.

Requirements

At least 6 years of progressive hotel sales experience; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and at least 3 years of related experience.
Valid driver's license.
Skill with Windows, Delphi, and company-approved spreadsheets and word-processing software.
Ability to work a varying schedule that includes days, afternoons, some evenings, and some weekends; flexible schedules and long hours are sometimes required.
Ability to exert up to 25 pounds of force occasionally and/or up to 10 pounds frequently or constantly to move objects.
Ability to navigate the facility to conduct site tours.
Strong organization and time-management ability and ability to work efficiently across market types.

Responsibilities

Identify, develop, and pursue new business opportunities, accounts, target markets, and bookings.
Research business opportunities and develop target action plans in collaboration with the Director of Sales and Marketing.
Penetrate target accounts and markets through solicitation calls, follow-ups, email communication, and other sales activities.
Communicate sales progress, next steps, findings, and potential leads to the sales team.
Focus on historic property lost and turned-down business and develop action plans based on reader board information and target-market shift share.
Communicate marketing and promotional specials to target accounts.
Build strategic business development plans quarterly and annually, and modify sales action plans to meet or exceed sales activity and volume goals.
Assist with direct-sales promotions, including department events, trade shows, and sales blitzes.
Attend conferences and professional association meetings to promote the property and its features and benefits.
Qualify leads from marketing campaigns as sales opportunities and contact potential clients through cold calls and email.
Maintain, cultivate, and grow key and keeper accounts.
Manage budgets, forecasts, expenses, records, and contracts.
Develop working knowledge of the property's operations, including Food and Beverage, Guest Services, and Reservations.
Learn and follow company sales policies and Standard Operating Procedures, and ensure the sales team follows them.
Conduct professional, thorough property site inspections with clients.
Maintain market awareness to predict revenue opportunities and develop proactive strategies.
Assist in developing strategies to increase competitive share when property revenue penetration goals are not being met.
Operate department computer systems, including software maintenance, report generation and analysis, and simple programming.
Provide attentive, friendly, helpful, and courteous service to guests and fellow associates while supporting financial performance, quality standards, and associate and guest satisfaction.