Senior Healthcare SaaS Implementation Project Manager

Symmetrio

4h•Remote

About The Position

Symmetrio is recruiting a Senior Implementation Project Manager for our customer, a rapidly growing healthcare technology organization focused on advanced healthcare technology solutions. This individual will lead complex healthcare software implementations for enterprise health systems and multi-site customers, managing projects from Sales handoff through go-live and implementation completion. The ideal candidate will have experience leading healthcare SaaS implementations, working with healthcare data structures such as HL7 and FHIR, and operating in HIPAA-regulated environments, along with strong project management and communication skills and the ability to mentor other project managers. This is a full-time position based in the United States, with Atlanta preferred. The position requires regular domestic travel to customer sites for project kickoffs, go-live activities, and hypercare support.

Requirements

5+ years of experience managing software implementations or complex technical projects, preferably within healthcare.
Experience leading healthcare SaaS implementations for provider, clinical, or health IT organizations.
Experience managing large, complex, or multi-site implementations with multiple stakeholders and workstreams.
Strong project management skills, including scope, risk, dependency, timeline, and stakeholder management.
Experience working with healthcare data structures and integration technologies such as HL7, FHIR, and APIs.
Experience working in HIPAA-regulated healthcare environments and understanding of healthcare data privacy requirements.
Excellent communication and interpersonal skills, with the ability to work with customers and senior-level stakeholders.
Demonstrated ability to mentor, coach, or support other project managers.

Nice To Haves

Experience working in a fast-paced startup or healthcare technology environment preferred.
PMP certification and AI proficiency preferred.

Responsibilities

Lead complex healthcare SaaS implementations from kickoff through completion, ensuring projects remain on schedule and within scope.
Develop and maintain project plans, milestones, timelines, risks, issues, and dependencies.
Manage project scope and customer expectations, including changes and escalations throughout the implementation.
Lead customer meetings and communications, including interactions with senior and executive stakeholders.
Coordinate clinical, engineering, product, and customer teams across multiple implementation workstreams.
Oversee implementation readiness, cutover planning, go-live, and post-launch hypercare activities.
Partner with Product and Engineering to address integration challenges and product gaps affecting customer deployments.
Track project performance and help improve implementation processes, playbooks, templates, and use of AI tools.
Support the transition from Implementation to Customer Success with a complete customer handoff.
Mentor and serve as a resource for other Implementation Project Managers, particularly on complex or at-risk engagements.