Healthcare Implementation & Project Lead

Aylo Health•Atlanta, GA

16h•Remote

About The Position

The Implementation & Project Lead owns the client implementation experience from contract execution through go-live and transition to operations. This client-facing leader builds trusted relationships with physician leaders, practice executives, internal teams, and external partners while coordinating cross-functional execution of Aylo Health’s strategic operational objectives. The role combines strong communication, influence, relationship leadership, and disciplined project management, including creating alignment among stakeholders who are not direct reports and keeping clients informed and confident as priorities, timelines, or conditions change. The role partners closely with the Director of Implementations & Strategic Initiatives and supports the development of Aylo’s project management office (PMO). It helps improve how Aylo launches clients and delivers strategic initiatives as the organization grows. The position leads concurrent implementations and projects, maintains plans and documentation, manages risks and decisions, supports process improvement, and ensures clear transitions to operations. This is a remote role based in a home office, with standard business hours and some variability around implementation go-lives and monthly and quarterly cycles. Occasional travel to the Atlanta or Nashville offices and client sites is required for key implementation milestones and relationship-building meetings. The role involves regular video, phone, and written communication and prolonged periods working at a computer.

Requirements

Three to five or more years of project management, implementation management, client delivery, consulting, or operations leadership experience.
Demonstrated experience leading client-facing implementations or complex cross-functional initiatives.
Experience influencing people and driving commitments across teams without direct reporting authority.
Experience managing multiple concurrent projects with competing priorities and changing conditions.
Strong client leadership, relationship-building, and stakeholder-management capabilities.
Ability to communicate clearly and credibly with physician leaders, executives, clients, internal teams, and audiences with differing priorities and technical knowledge.
Ability to address delays, missed commitments, resistance, changing expectations, and performance concerns directly and respectfully.
Ability to build practical project plans, timelines, resource requirements, and governance structures and deliver against them.
Ability to recognize risks early, frame choices, recommend solutions, and escalate appropriately.
Adaptability and sound judgment amid ambiguity, incomplete information, shifting priorities, and strong personalities.
Accountability and follow-through, including setting expectations, confirming ownership, documenting decisions, and closing the loop.
Organization and attention to detail, including maintaining accurate records and visibility across concurrent initiatives.
Change leadership skills to help clients and internal teams understand, adopt, and sustain new processes and ways of working.
Proficiency with project-management tools such as Smartsheet, Microsoft Project, Asana, Monday.com, or similar.
Advanced Microsoft Office skills, including Excel, PowerPoint, Teams, and Outlook.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

Bachelor’s degree in business administration, healthcare administration, project management, information systems, or a related field; equivalent professional experience may be considered in lieu of a degree.
Experience building relationships with physicians, practice executives, senior leaders, clients, or other high-accountability stakeholders.
Healthcare, healthcare technology, consulting, or professional-services experience.
Salesforce or comparable CRM experience.

Responsibilities

Lead end-to-end client implementations from contract execution through go-live and transition to operations, owning the client experience and delivery outcomes.
Represent Aylo throughout implementations and build credibility and trust with physician leaders, practice executives, and operational stakeholders.
Establish expectations, decision points, responsibilities, and communication rhythms with clients and internal teams.
Facilitate kickoffs, status meetings, steering committee meetings, readiness reviews, and other high-stakes conversations.
Translate complex operational, technical, contractual, and financial information for physician, executive, and operational audiences.
Communicate early about changing timelines, priorities, or requirements, explain implications, and present a path forward to maintain client confidence.
Lead transitions from implementation to operations with clear ownership, documentation, expectations, and handoffs.
Build productive relationships across internal functions, clients, and external partners; influence stakeholders and secure commitments without direct authority.
Align stakeholders with differing priorities, working styles, urgency, and information needs; address missed commitments, resistance, and difficult issues directly while preserving trust.
Listen to stakeholder concerns, surface risks, adapt communication, and prepare clients and internal leaders for key decisions and meetings.
Develop and maintain project plans, work breakdown structures, timelines, milestones, budgets, resource requirements, dependencies, and deliverables.
Manage multiple concurrent implementations and strategic projects while maintaining visibility and follow-through.
Clarify roles, confirm commitments, track action items, and close the loop on decisions and deliverables.
Identify risks, dependencies, and barriers early and drive mitigation; prepare executive-ready dashboards, status reports, decision requests, and project-health updates.
Maintain accurate implementation documentation, meeting notes, trackers, decisions, and client communication records in Salesforce and designated systems.
Keep projects aligned with Aylo priorities and adjust plans when business needs or conditions change.
Make day-to-day decisions within agreed scope, timelines, governance, and client commitments; resolve routine cross-functional issues directly.
Involve the Director of Implementations & Strategic Initiatives when decisions affect material scope, timing, budget, resources, contractual commitments, or client relationships.
Escalate significant risks and unresolved issues early with relevant facts, business impact, options, and a recommended course of action; communicate final decisions and confirm follow-through.
Help develop and maintain PMO standards, methodologies, governance practices, and project-management systems.
Build and improve implementation playbooks, templates, standard operating procedures, tools, and communication practices.
Lead continuous-improvement work focused on client experience, onboarding efficiency, quality, consistency, and scalability; use lessons learned, feedback, and results to improve delivery.
Promote consistent project and implementation practices while keeping processes practical for execution.