Implementation Project Lead

Force Therapeutics

8h•$105,000 - $115,000

About The Position

The Implementation Project Lead is part of Force Therapeutics’ Client Success & Strategy team and leads organizations through implementation of the Force platform. The role owns a portfolio of concurrent projects of varying complexity, from the final stages of sales and implementation kickoff through first patient live, followed by a seamless handoff to the Client Success Manager. The lead partners with internal clinical, product, and technical teams as needed, including on projects involving integrations. The role also serves as a mentor to the Implementation Associate and contributes to a consistent, high-quality implementation experience. It requires managing timelines and dependencies, engaging and holding client stakeholders accountable, delivering tailored training, and improving the repeatability and scalability of implementation operations.

Requirements

3–5 years of experience implementing SaaS or other health technology platforms.
A strong track record managing multiple implementation projects simultaneously and delivering on schedule with high client satisfaction.
Proficiency with project management platforms such as Monday.com.
Hands-on experience using AI tools to automate routine tasks and streamline workflows.
Strong organization, attention to detail, and ability to prioritize competing demands across clients and workstreams.
Comfort with public speaking and leading virtual and in-person training for groups of end users.
Strong presentation presence and ability to drive action from client stakeholders at all levels.
Ability to adapt and manage simultaneous projects in complex environments.

Nice To Haves

Experience implementing platforms for hospitals, health systems, or specialty practices.
Exposure to EMR integrations and interoperability standards such as HL7 and FHIR.

Responsibilities

Lead multiple simultaneous client implementations, from the final stages of sales and kickoff through first patient live and handoff to the Client Success Manager.
Gather appropriate client information during the sales process to inform implementation timelines.
Partner with internal clinical, product, and technical teams, including on projects involving integrations.
Build and maintain project plans, manage timelines and dependencies, flag risks, and keep implementations on schedule.
Use tools such as Monday, Confluence, and Claude to organize, prioritize, and automate workflows across the implementation portfolio.
Serve as the primary client contact during implementation; lead meetings, secure stakeholder commitments, and drive completion of client deliverables.
Lead tailored training sessions for surgeons, clinicians, and administrative staff, and deliver recommendations and updates to client leadership.
Mentor the Implementation Associate and share implementation best practices.
Contribute to scalable and consistent implementation operations through playbooks, templates, process improvements, and automations.