Senior Healthcare Business Banking Relationship Manager

PNC • Charleston, SC

1d • Onsite

About The Position

At PNC, employees work together to deliver a strong customer experience and foster an inclusive workplace. This Senior Relationship Manager role is part of PNC's Healthcare Banking organization and is based in Charleston, South Carolina. PNC operates as an in-office company; candidates are encouraged to discuss workplace expectations with their recruiter and hiring manager. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

The role coordinates relationship management activities for new and existing clients in a book of business, with the goal of growing sales, revenue, and market share. It typically serves clients with moderate risk and moderately complex needs, and works with a moderate degree of supervision. The Relationship Manager acquires, expands, and retains client relationships, identifies client opportunities through discovery and financial insight, and brings PNC's range of products and services to clients. The role builds internal and external networks, uses reporting and sales tools to identify opportunities, collaborates with internal partners on client solutions, and manages contact strategies, business results, and pipeline activity.

Employees are expected to focus on customers and manage risks in accordance with PNC's Enterprise Risk Management Framework.

Requirements

• Typically requires a university or college degree and 5 or more years of industry-relevant experience.
• A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
• Demonstrate appropriate knowledge, skills, and abilities for the role.

Nice To Haves

• Skills in book-of-business management, client relationship building, credit processes, credit products, customer engagement, decision-making, financial analysis, and identifying sales opportunities.
• Competencies in client relationship management, customer experience management, customer retention, critical thinking, effective communications, interpersonal relationships, customer knowledge, selling, and understanding customer needs.

Responsibilities

• Coordinate relationship management activities with new and existing clients in a book of business to grow sales, revenue, and market share.
• Acquire, expand, and retain client relationships to generate revenue and deepen share of wallet.
• Identify client opportunities and provide ideas and insights based on clients' needs and financial well-being.
• Increase client engagement and loyalty.
• Build internal and external relationships, including community and industry connections, to acquire clients, expand existing relationships, and enhance the client experience.
• Present the full range of PNC products and services to clients and use reporting and sales tools to identify and convert sales opportunities.
• Use discovery conversations to identify and implement client solutions, collaborating with internal business partners as appropriate.
• Execute contact management strategies using available tools and resources.
• Meet regularly with internal business partners to communicate and review business results and pipeline management.
• Focus on customer needs and satisfaction when making business decisions and creating customized customer solutions.
• Assess and manage risks associated with business objectives and activities in accordance with PNC's Enterprise Risk Management Framework.

Benefits

• Medical and prescription drug coverage, including a Health Savings Account feature.
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short- and long-term disability protection.
• 401(k) with PNC match.
• Pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child and elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select fully paid programs.
• Wellness program with financial incentives.
• Maternity and/or parental leave.
• Up to 11 paid holidays each year.
• 9 occasional absence days each year, unless otherwise required by law.
• 15 to 25 vacation days each year, depending on career level and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior