Senior Guest Services Specialist
About The Position
Communal is hiring a Senior Guest Services Specialist for its Solana Beach location. The role supports daily café operations across Front of House, Back of House, and Retail, helping maintain service, product quality, operational efficiency, and team engagement. It is a hands-on position involving active participation in daily service, effective communication, and support for the team and the café’s success. The position focuses on guest service, shift coordination, training support, and daily operational execution. The specialist works under the direction of the leadership team and follows established company policies. The role is hourly and non-exempt. Employment decisions such as hiring, termination, formal discipline, promotions, compensation, and employee-status changes are made by authorized management. Employees are paid for all hours worked, including applicable overtime, and receive legally required meal and rest breaks.
Requirements
- Previous experience in a café, restaurant, hospitality, or specialty retail environment.
- Experience supporting or coordinating a team in a fast-paced setting.
- Genuine passion for hospitality and creating meaningful guest experiences.
- Strong communication, organization, and problem-solving skills.
- Motivation to grow, humility to assist where needed, and thoughtfulness in working with others.
- Collaborative approach and willingness to learn.
- Attention to detail and pride in delivering consistent quality.
- Availability for a schedule that may include mornings, weekends, and holidays based on business needs.
Responsibilities
- Deliver genuine, thoughtful hospitality and create a welcoming experience for guests.
- Participate in daily food, beverage, and retail service.
- Maintain standards for product quality, presentation, cleanliness, and guest experience.
- Address routine guest concerns professionally and escalate issues when appropriate.
- Build guest relationships and foster a sense of community.
- Help coordinate daily shift activities and communicate service priorities.
- Support teammates during busy periods and assist where needed.
- Assist with onboarding and hands-on training using established company procedures.
- Provide teammates with real-time guidance and encouragement.
- Communicate observations, team concerns, and improvement opportunities to the leadership team.
- Contribute to a positive, collaborative, and respectful work environment.
- Support opening and closing procedures, daily checklists, and shift transitions.
- Assist with inventory counts, receiving products, restocking, and maintaining organized workspaces.
- Help execute seasonal menu changes, promotions, retail displays, and community events.
- Follow procedures for food safety, sanitation, cash handling, and workplace safety.
- Identify operational challenges and collaborate with the leadership team on improvements.
- Support consistent execution of company standards across the café.
- Help maintain efficient service, accurate orders, and strong product quality.
- Support waste reduction, inventory accuracy, and efficient use of supplies.
- Share observations and ideas to improve service, workflow, and guest satisfaction.
- Help the team understand and execute daily operational priorities.
Benefits
- Paid sick leave and other applicable paid leave.
- Additional company benefits based on eligibility and applicable policies.
- Tips, subject to eligibility under applicable law and company policy.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
