Senior Guest Services Manager

Coborn's, Inc.•Fargo, ND

12d

About The Position

The Senior Guest Services Manager (Customer Service/Front End Department Manager) provides leadership and direction to the front-end team while maintaining high standards of guest service throughout front-end operations. The role oversees the supervision, training, coaching, and development of front-end team members, including cashiers, baggers, cart pushers, customer service desk team members, and self-checkout representatives. With the Guest Services Manager as an assistant, the Senior Guest Services Manager oversees the successful operation of the front-end department, including cash registers, bookkeeping, parcel pickup, the cart room, click and collect, and parking lot areas.

Requirements

Must be at least 18 years of age.

Nice To Haves

Previous retail or customer service experience preferred.

Responsibilities

Provide leadership and direction to the front-end team.
Maintain high standards of guest service throughout front-end operations.
Supervise, train, coach, and develop front-end team members, including cashiers, baggers, cart pushers, customer service desk team members, and self-checkout representatives.
Oversee front-end department operations, including cash registers, bookkeeping, parcel pickup, the cart room, click and collect, and parking lot areas.

Benefits

10% employee discount on grocery items, with additional franchise-specific discounts available at company-owned locations.
DailyPay access to pay before payday.
Paid time off (PTO/vacation).
Paid floating holidays and time-and-a-half pay for hours worked on company-recognized holidays.
Sunday premium pay of an extra $1 per hour for hours worked on Sundays, with some exclusions.
Paid military leave.
Employee recognition programs with monetary rewards, including in-store vouchers, years-of-service awards, and employee-of-the-month recognition.
Employee health and wellness programs, challenges, and resources.
Employee Assistance Program with unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions per situation or issue per year.
Access to a national discount marketplace for travel, electronics, auto and home insurance, entertainment, and more.
Tools, resources, and opportunities for career growth and development.
401(k) plan with a match of up to 20% of the first 5% contributed.
Participation in the company-sponsored Employee Stock Ownership Program (ESOP).
Education benefits, including tuition discounts and scholarship programs.
Voluntary vision, accident, and critical illness insurance.
For employees hired or promoted into a full-time position: medical and dental insurance, Health Savings Account, Flexible Spending Account, tuition reimbursement, adoption reimbursement, paid family caregiver leave, company-sponsored term life insurance, accidental death and dismemberment insurance, and short- and long-term disability insurance.