Senior Guest Services Manager, Winter 26-27
About The Position
The Senior Guest Services Manager oversees the daily operation of Main, Canyon, or Eagle Lodge ticket operations. The role includes Guest Services, Group Reservations, IKON fulfilment, frequency lift products, Sports School Sales, Activity Sales, daily reconciliation and balancing, guest relations, and team management. The manager influences ticket-area locations on training-plan implementation, ticket sales systems, policies and procedures, and Mammoth Way implementation for the business unit. The role partners with Marketing and IT to develop and implement new products throughout the season and works with Ticketing Division members and other departments to support a strong overall guest experience. The individual must work at multiple venues during the season.
Requirements
- High aptitude for managing a fast-paced ticketing operation while adhering to Guest Experience Standards, Staff Management Guidelines, and budgetary responsibilities.
- Confidence resolving difficult sales and service situations while representing the Mammoth Mountain Leadership Team.
- Excellent communication skills.
- One year of full-time experience with MMSA ticket sales systems and procedures.
- High school graduate or equivalent.
- Strong knowledge and understanding of company internal procedures, software, scheduling, and training systems.
- A proven track record with the organization.
- Ability to perform each essential duty satisfactorily, with or without reasonable accommodations.
Nice To Haves
- Strong knowledge of the Siriusware Sales POS system.
- Minimum two years of college education.
Responsibilities
- Oversee daily ticket operations at Main, Canyon, or Eagle Lodge.
- Manage Guest Services, Group Reservations, IKON fulfilment, frequency lift products, Sports School Sales, and Activity Sales.
- Oversee daily reconciliation and balancing, guest relations matters, and team management.
- Influence implementation of training plans, ticket sales systems, policies and procedures, and Mammoth Way practices across ticket-area locations.
- Partner with Marketing and IT on developing and implementing new products during the season.
- Work with Ticketing Division team members and other departments to support the overall guest experience.
- Work at multiple venues throughout the season.
Benefits
- Free season pass and free skiing at all Alterra Resorts.
- Free skiing for dependents, including spouse, children, and domestic partners.
- Ski and snowboarding lesson discounts.
- Equipment rental discount.
- Friends and Family vouchers.
- Retail and food discounts.
- 401(k) with company match.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
