Guest Service Representative - Ruby Park WINTER 26-27
Aspen Skiing Company•Aspen, CO
•Onsite
About The Position
The Guest Service Representative interacts with guests to help ensure a memorable experience throughout the ski area. Work areas may include the base area, on-mountain locations, and parking lots. This seasonal role reports to the Guest Services Manager and supports guest service and base operations during the 2026–2027 winter season.
Requirements
- Basic computer skills.
- Knowledge of the guest service industry or ski resort industry.
- Ability to maintain working knowledge of resort weather conditions, snow reports, base area locations, and special events.
- Flexibility with scheduling and willingness to work weekends, holidays, and long hours.
- Ability to handle and manage confidential information.
- Professional appearance at all times.
- Ability to work in a fast-paced, potentially high-pressure environment.
- Excellent verbal communication skills.
- Ability to reach, crouch, kneel, stand, and bend or remain on one's feet for extended periods.
- Ability to work in adverse conditions, use protective equipment to prevent exposure to hazardous materials, and walk on slippery and uneven surfaces.
- Ability to lift, push, or pull up to 50 pounds individually or with assistance.
Nice To Haves
- High school diploma or equivalent preferred.
Responsibilities
- Greet guests and maintain a friendly, helpful attitude when addressing their needs.
- Answer questions and provide information about the resort and surrounding area.
- Set up, operate, maintain, and break down the work area while keeping it safe and orderly.
- Assist with upkeep and maintenance of outdoor areas assigned to the base operations department.
- Maintain working knowledge of resort weather conditions, snow reports, base area locations, and special events.
- Help ensure guests enter and exit the resort in an organized manner at the end of busy days.
- Perform daily counts of parking lots and abandoned vehicles.
- Report complaints and guest concerns to a supervisor in a timely manner.
- Collect, handle, and store ski and snowboard equipment.
- Conduct on-site market research surveys when necessary.
- Perform other duties as assigned.
Benefits
- Paid time off programs
- Paid leave programs
- Employee ski pass
- Other company perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
