Guest Service Representative - Ruby Park WINTER 26-27

Aspen Skiing Company•Aspen, CO

1d•Onsite

About The Position

The Guest Service Representative interacts with guests to help ensure a memorable experience throughout the ski area. Work areas may include the base area, on-mountain locations, and parking lots. The position reports to the Guest Services Manager and is a seasonal full-time role for the 2026–2027 winter season.

Requirements

High school diploma or equivalent preferred.
Basic computer skills.
Knowledge of the guest service industry or ski resort industry.
Ability to maintain working knowledge of resort weather conditions, snow reports, base-area locations, and special events.
Ability to be flexible with scheduling and work weekends, holidays, and long hours.
Ability to handle and manage confidential information.
Ability to maintain a professional appearance.
Ability to work in a fast-paced, potentially high-pressure environment.
Excellent verbal communication skills.
Ability to reach, crouch, kneel, stand or remain on one's feet, and bend for extended periods.
Ability to work regularly in adverse conditions and use protective equipment to prevent exposure to hazardous materials; work may also take place in an office environment and involve walking on slippery or uneven surfaces.
Ability to lift, push, or pull up to 50 pounds, individually or with assistance.
Ability to perform the essential functions of the job with or without reasonable accommodation.

Responsibilities

Greet guests and maintain a friendly, helpful attitude while addressing their needs.
Answer questions and promote and provide information about the resort and surrounding area.
Set up, operate, maintain, and break down the work area while ensuring it remains safe and orderly.
Assist with upkeep and maintenance of outdoor areas assigned to the base operations department.
Maintain working knowledge of resort weather conditions, snow reports, base-area locations, and special events.
Help ensure guests enter and exit the resort in an organized manner at the end of busy days.
Perform daily counts of parking lots and abandoned vehicles.
Report complaints and guest concerns to a supervisor in a timely manner.
Collect, handle, and store ski and snowboard equipment.
Conduct on-site guest market research surveys when necessary.
Perform other duties as assigned.