Senior Guest Services Manager, Winter 26-27
About The Position
The Senior Guest Services Manager oversees daily ticket operations at Main, Canyon, or Eagle Lodge, including Guest Services, Group Reservations, IKON fulfilment, frequency lift products, Sports School Sales, Activity Sales, daily reconciliation and balancing, guest relations, and team management. The role influences ticket-area locations through implementation of training plans, ticket sales systems, policies and procedures, and Mammoth Way practices for the business unit. The manager partners with Marketing and IT to develop and implement new products during the season and works with Ticketing Division colleagues and other departments to support a positive guest experience. The position requires working at multiple venues throughout the season. Duties must be performed satisfactorily with or without reasonable accommodations.
Requirements
- One year of full-time experience with MMSA ticket sales systems and procedures.
- High school graduate or equivalent.
- Strong aptitude for managing a fast-paced ticketing operation while adhering to Guest Experience Standards, Staff Management Guidelines, and budgetary responsibilities.
- Confidence working with guests to resolve difficult sales and service situations.
- Excellent communication skills.
- Strong knowledge and understanding of company internal procedures, software, scheduling, and training systems.
- Proven track record with the organization.
Nice To Haves
- Strong knowledge of the Siriusware Sales POS system.
- Minimum two years of college education.
Responsibilities
- Oversee daily ticket operations at Main, Canyon, or Eagle Lodge, including Guest Services, Group Reservations, IKON fulfilment, frequency lift products, Sports School Sales, Activity Sales, daily reconciliation and balancing, guest relations, and team management.
- Influence implementation of training plans, ticket sales systems, policies and procedures, and Mammoth Way practices across ticket-area locations.
- Partner with Marketing and IT to develop and implement new products throughout the season.
- Work collectively with Ticketing Division team members and other departments to ensure a positive overall guest experience.
- Work at multiple venues throughout the season.
- Resolve difficult sales and service situations while representing the Mammoth Mountain Leadership Team.
Benefits
- Ski passes for dependents, including free skiing at other Alterra Resorts.
- Free skiing at all Alterra Resorts.
- Skiing and snowboarding lesson discounts.
- Equipment rental discount.
- Friends and Family vouchers.
- Retail and food discount.
- 401(k) with company match.
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What This Job Offers
Career Level
Senior
Education Level
High school or GED
