Winter 26/27: Resort Services Supervisor

POWDR • Copper Mountain, CO

1d • Onsite

About The Position

The Resort Services Supervisor oversees customer service and sales quality at assigned Guest Service, Rental, and Retail locations at Copper Mountain Resort. These locations sell, register, and fulfill winter and summer activities, both on and off the mountain. The supervisor manages daily operations and staff, supports exceptional guest service, handles escalations, and ensures employees have the information, training, and tools needed to do their jobs.

The role works with management on labor, operating and administrative expenses, capital expenditures, revenue, and margins. It includes preparing operating procedures and communications, supporting business plans and budgets, hiring seasonal staff, and contributing to operational decisions and special projects. During summer operations, the supervisor also supports activity sales and services, retail and rental products, store setup and maintenance, summer projects, and preparation for winter. The position supports Rental and Retail departments at the assigned or other locations as needed.

This is a seasonal role with hours that may fluctuate according to business volume. The supervisor is expected to be flexible about work hours and days, participate in Front Line Assist and leadership activities, and serve as an ambassador for Copper Mountain and its service culture. The position is based at Copper Mountain Resort in Summit County, Colorado.

Requirements

• At least 3 years of supervisory experience; required.
• At least 3 years of customer service experience; required.
• Strong leadership, communication, and organizational skills.
• Computer proficiency, including Microsoft Word, Excel, and PowerPoint.
• Valid U.S. driver's license.
• Must be at least 18 years old.
• Able to lift and carry items up to 50 pounds.
• Able to move comfortably and quickly throughout the resort, potentially including skiing or riding on the mountain.
• Able to stand for long periods and communicate in English for long periods.
• Flexible and able to work any hours of the day and any days of the week.
• Able to work in a fast-paced, potentially high-pressure environment.
• Must complete a criminal background check after accepting the position, conducted in accordance with the Fair Credit Reporting Act.

Nice To Haves

• Previous destination resort experience in a high-volume, customer-oriented environment.
• Training experience.

Responsibilities

• Oversee day-to-day front-of-house and back-of-house service and sales operations in assigned locations.
• Conduct quality assurance on service delivery and maintain consistent, high-quality guest service and sales.
• Test new products and verify sales language, scanning, and related processes; audit weekly over/shorts at assigned and other locations.
• Serve as a subject matter expert on multi-mountain products, including Real Deal.
• Manage employee scheduling requests and changes, and adjust daily labor to match business volumes and budget parameters.
• Build effective working relationships with internal and external strategic partners, vendors, outfitters, and suppliers.
• Communicate timely and accurate information to direct reports and disseminate resort and departmental communications.
• Monitor loss prevention and educate staff on applicable policies and procedures.
• Support and create reward, recognition, and animation programming.
• Assist with recruiting, interviewing, hiring, and onboarding seasonal staff.
• Promote and focus on safety.
• Develop working knowledge of the POS system and use it to support efficient operations.
• Ensure accurate accounting of daily sales and fulfillment, balance cash over/shorts, and reconcile exception reports.
• Build a sales culture by coaching agents on upselling, sales targets, and accurate reporting.
• Work with supervisor peers across divisions to support teamwork, share best practices, and provide peer support.
• Coach direct reports to maintain consistent guest-service and sales fundamentals and uphold professional standards across locations.
• Attend resort, divisional, departmental, and external meetings as needed.
• Model professional appearance, behavior, and Copper Mountain service standards; assist frontline operations wherever and whenever required.
• Execute the Resort Services business plan, employee opinion survey action plan, and budgets for assigned locations through fiscally responsible management.
• Work with the manager to schedule employee categories to match staffing with business volumes and record labor daily in the timekeeping system.
• Ensure staff receive appropriate training and periodic performance evaluations; handle coaching and disciplinary actions promptly.
• Conduct regular one-on-one meetings with core team members to support growth and development.
• During summer operations, support the sale and service of activity, retail, and rental products; help set up and maintain the retail store, complete summer projects, and prepare for winter.
• Perform other assigned duties and participate in required leadership events, trainings, meetings, and employee dinners or events.

Benefits

• Employee/dependent season pass and privileges at several other resorts.
• Discount programs for food and beverage, retail and rental, tickets, and other offerings.
• Competitive benefits.
• Employee housing.
• Unique work atmosphere.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed