Winter 26/27: Resort Services Supervisor

POWDR • Copper Mountain, CO

1d • $22 - $24 • Onsite

About The Position

The Resort Services Supervisor (RSS) is part of the Resort Services Department and supervises customer service and sales quality at assigned Guest Service and Rental/Retail locations. These locations handle sales, registration, and fulfillment for Copper Mountain’s winter and summer activities, both on and off the mountain. The supervisor leads staff, ensures exceptional guest service, handles escalations, and provides employees with the information, tools, and training needed to do their jobs. The role also develops operating procedures and communication materials.

Working with their manager, the RSS oversees labor, operating and administrative expenses, and capital expenditures for assigned business units, while managing expenses and supporting revenue and margin goals. During summer operations, the supervisor supports activity sales and services, retail and rental operations, store setup and maintenance, summer projects, and preparation for winter. The role requires motivating and supervising a large, diverse team.

As a member of the supervisory team, the RSS contributes to business planning, budgeting, seasonal hiring, operational decisions, and special projects. The position also supports Rental and Retail departments at the assigned location or elsewhere as needed. It is seasonal, with hours that may fluctuate according to business volume, and includes participation in the Front Line Assist program, leadership events, meetings, and required training.

Requirements

• At least 3 years of supervisory experience.
• At least 3 years of customer service experience.
• Strong leadership, communication, and organizational skills.
• Computer proficiency, including Microsoft Word, Excel, and PowerPoint.
• Ability to lift and carry items up to 50 pounds.
• Ability to move throughout the resort comfortably and quickly, potentially including skiing or riding on the mountain.
• Ability to stand for long periods.
• Ability to communicate in English for long periods.
• Valid U.S. driver's license.
• At least 18 years old.
• Flexibility to work any hours of the day and any days of the week.
• Ability to handle confidential information and work in a fast-paced, potentially high-pressure environment.
• A criminal background check will be conducted after the position is accepted.

Nice To Haves

• Previous destination resort experience in a high-volume, customer-oriented environment.
• Training experience.

Responsibilities

• Oversee day-to-day front-of-house and back-of-house service and sales operations in an assigned zone.
• Monitor service quality and consistency, and test new products, sales language, and scanning processes.
• Conduct weekly over/short audits and report on multi-mountain products as a subject matter expert.
• Manage scheduling requests and changes, and adjust daily labor to business volume while staying within budget.
• Build effective relationships with internal and external partners, vendors, outfitters, and suppliers.
• Communicate accurate and timely information to direct reports.
• Monitor and support loss-prevention policies, education, and procedures.
• Support and create reward, recognition, and animation programming.
• Assist with recruiting, interviewing, hiring, and onboarding seasonal staff.
• Promote safety and develop a strong working knowledge of the POS system.
• Ensure accurate accounting of daily sales and fulfillment, and reconcile cash over/shorts and exception reports.
• Develop a sales culture focused on upselling, clear sales targets, and accurate reporting.
• Coach and support direct reports to maintain guest-service, sales, and professional standards across locations.
• Attend resort, divisional, departmental, and external meetings as needed.
• Model Copper Mountain service standards and professional conduct, and assist frontline operations wherever and whenever required.
• Execute the Resort Services business plan, employee opinion survey action plan, and budgets for assigned locations through fiscally responsible management.
• Work with the manager on staffing schedules, record labor in the timekeeping system, and ensure staff training and periodic performance evaluations.
• Handle staff disciplinary and coaching actions in a timely manner and disseminate resort and departmental communications.
• Conduct regular one-on-ones with core team members to support their growth and development.
• Support Rental and Retail departments at the assigned location or other locations during winter and summer operations.
• During summer, support activity sales and services, retail and rental products, store setup and maintenance, summer projects, and preparation for winter.
• Participate in leadership events, required trainings, employee dinners and events, and the Front Line Assist program.

Benefits

• Season pass for employees and dependents.
• Privileges at several other resorts.
• Discount programs for food and beverage, retail and rental, tickets, and other offerings.
• Competitive benefits.
• Employee housing.

What This Job Offers

• Career Level: Manager
• Education Level: No Education Listed