Winter 26/27: Resort Services Foreperson

POWDR • Copper Mountain, CO

6d • Onsite

About The Position

The Resort Services Foreperson is a seasonal member of Copper Mountain Resort’s Resort Services Department. The role oversees day-to-day operations across assigned Copper-owned and operated Retail, Rental, and Guest Service locations, leading staff and helping deliver high-quality customer service, rental experiences, and sales. The Foreperson supports opening and closing locations, communicates operational information to staff, provides tools and training, and works with managers and supervisors to oversee labor resources and operating expenses.

The position requires flexibility across Retail, Guest Services, and Rentals, with a strong focus on guest engagement, service recovery, sales, teamwork, and protecting business and guest information. Seasonal preparation and other project work may include re-staging retail areas, moving inventory, testing or repairing rental equipment, data entry, cleaning, and processing incoming inventory. Hours may fluctuate based on business volume. The role requires availability for all weekends and holidays and the ability to work any hours of the day and any days of the week.

Requirements

• Must be at least 18 years old.
• Minimum of 2 years of guest service experience.
• Strong communication and organizational skills.
• Computer proficiency, including Microsoft Word, Excel, and PowerPoint, and ability to learn additional computer systems quickly.
• Ability to lift and carry items weighing up to 50 pounds.
• Available to work any hours of the day and any days of the week, including all weekends and holidays.
• Ability to work in a fast-paced, potentially high-pressure environment and multitask.
• Honesty, integrity, professionalism, confidentiality, organization, flexibility, and a positive team-oriented attitude.

Nice To Haves

• Previous destination resort experience in a high-volume, customer-oriented environment.
• Ski or snowboard rental experience.
• Retail experience.
• Strong working knowledge of Copper’s RTP point-of-sale system.

Responsibilities

• Provide exceptional customer service and proactively identify ways to improve the guest experience.
• Oversee front-of-house and back-of-house Resort Services operations in designated zones.
• Open and close Rental, Retail, and Guest Service locations.
• Take ownership of guest situations and escalate issues when appropriate.
• Develop working knowledge of the RTP point-of-sale system and use it to support efficient operations.
• Clean, fold, merchandise, and sell retail products to exceed sales goals.
• Promote a sales culture, including upselling to meet designated sales targets.
• Improve and animate the Guest Services experience for internal and external guests.
• Work with supervisors to foster teamwork, best practices, and peer-to-peer support across locations.
• Support consistent operating practices and coordination among Resort Services locations.
• Assist with retail duties across multiple locations, including cash handling and preparing stores for business.
• Assist with seasonal and project work such as re-staging retail locations, moving inventory, testing or repairing rental equipment, data entry, cleaning, and processing received retail and rental inventory.
• Model Copper Mountain’s culture and professional standards for guests and employees.
• Follow safety requirements and policies.

Benefits

• Employee/dependent season pass and privileges at several other resorts.
• Discount programs for food and beverage, retail and rental, tickets, and other offerings.
• Competitive benefits.
• Employee housing.
• Unique work atmosphere.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed