Winter 26/27: Resort Services Foreperson

POWDR • Copper Mountain, CO

8d • $19 - $20 • Onsite

About The Position

The Resort Services Foreperson (RSF) works in the Resort Services Department and is responsible for delivering high-quality customer service, rental experiences, and sales across Copper Mountain’s owned and operated retail, rental, and guest service locations. Assigned to specific locations, the RSF leads staff and oversees daily operations, including opening and closing locations. The position works with managers and supervisors to oversee labor resources and operating expenditures, communicate important information to staff, and provide employees with the tools and training needed to serve guests effectively.

The RSF works across retail, guest services, and rentals, moving between business areas as needed. Duties may also include seasonal preparation and project work such as restaging retail locations, moving inventory, testing or repairing rental equipment, data entry, cleaning, and processing received inventory. The role calls for honesty, integrity, sound handling of confidential information, and attention to protecting inventory and maintaining pricing. The RSF is expected to listen to guests, recommend suitable products and services, support coworkers, resolve guest concerns, and contribute to sales and guest loyalty.

This is a seasonal position with hours that may fluctuate according to business volume. The employee must be available for any hours and days, including all weekends and holidays. The position requires lifting and carrying items weighing up to 50 pounds and following workplace safety requirements. The proposed hiring rate is $18.50 to $20.40 or more, adjusted based on experience. Seasonal benefits include an employee/dependent season pass, privileges at several other resorts, and discount programs for food and beverage, retail and rental, tickets, and other offerings.

Requirements

• Minimum two years of guest service experience.
• Strong communication and organizational skills.
• Computer proficiency, including Microsoft Word, Excel, and PowerPoint, and ability to learn additional computer systems quickly.
• Must be at least 18 years old.
• Ability to lift and carry items weighing up to 50 pounds.
• Availability to work any hours and days of the week, including all weekends and holidays.
• Ability to handle confidential information and follow established policies and procedures.
• Ability to work in a fast-paced, potentially high-pressure environment and multitask.
• Professional appearance and adherence to grooming guidelines.
• Must be organized, detail-oriented, and able to follow projects through to completion.
• Positive, supportive team-player attitude and willingness to learn new skills.

Nice To Haves

• Strong working knowledge of Copper’s RTP point-of-sale system.
• Previous destination resort experience in a high-volume, customer-oriented environment.
• Ski or snowboard rental experience.
• Retail experience.

Responsibilities

• Provide exceptional customer service and proactively identify ways to improve the guest experience.
• Oversee daily front-of-house and back-of-house Resort Services operations in designated zones.
• Open and close rental, retail, and guest service locations.
• Take ownership of guest situations and escalate them to the next supervisory level when appropriate.
• Develop and maintain working knowledge of the RTP point-of-sale system and use it to support efficient operations.
• Clean, fold, merchandise, and sell retail products to exceed sales goals.
• Promote a sales culture, including upselling to meet designated sales targets.
• Improve the Guest Services experience and how service is delivered to internal and external guests.
• Work with supervisors to foster teamwork, best practices, and peer-to-peer support.
• Promote consistency across locations and help teams coordinate and share opportunities.
• Maintain a professional appearance and conduct.
• Assist with retail duties across multiple locations.
• Support opening and closing procedures, including cash handling and preparing stores for business.
• Help with seasonal preparation and project work, including restaging retail locations, moving inventory, testing or repairing rental equipment, data entry, cleaning, and processing received inventory.
• Communicate important information to staff and provide tools and training to support their work.
• Model Copper Mountain’s culture and act as an ambassador to guests and employees.
• Follow workplace safety requirements and policies.

Benefits

• Season pass for employees and dependents.
• Privileges at several other resorts.
• Discount programs for food and beverage, retail and rental, tickets, and other offerings.
• Employee housing is mentioned among company offerings.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed