Guest Services Supervisor 26-27
About The Position
Bring your passion for hospitality and leadership to Mt. Hood Meadows, where you'll help create exceptional guest experiences while supporting and developing a high-performing team. As a Guest Services Supervisor, you'll play a key role in leading front-line operations and creating memorable experiences for both our guests and team members. You'll lead and support front-line teams across one or more Guest Services locations, ensuring exceptional service, efficient operations, and a positive team culture. You'll coach and develop employees, coordinate daily operations, assist with scheduling and staffing, and provide guidance through guest recovery situations. Working closely with department leadership, you'll help ensure our teams have the training, tools, and support needed to deliver outstanding service every day. This is a dynamic leadership role for someone who enjoys developing people, solving problems, and making decisions in a fast-paced mountain environment. If you're a collaborative leader who thrives supporting both guests and team members while helping operations run smoothly, we'd love to speak with you about joining the Guest Services team. This is a full-time, seasonal position.
Requirements
- Minimum 1 year of experience in a high-volume guest- facing environment
- Strong guest service and guest recovery skills
- Excellent written and verbal communication skills
- Proficiency in Windows-based applications
- Strong organizational skills and ability to manage multiple priorities
- Detail-oriented and able to work independently
- Minimum age 18
- Availability to work weekends and holidays
- Must successfully pass a background check
- High school diploma or equivalent
- Must be comfortable with the changing dynamics of a seasonal business
Nice To Haves
- Previous experience in a role that involved supervising team, conflict resolution, and/or mentoring peers
- Experience with RTP or similar POS system
- Experience creating How-To guides or knowledge base documentation
Responsibilities
- Lead and support front-line teams across one or more Guest Services locations, ensuring exceptional service, efficient operations, and a positive team culture.
- Coach and develop employees.
- Coordinate daily operations.
- Assist with scheduling and staffing.
- Provide guidance through guest recovery situations.
- Ensure teams have the training, tools, and support needed to deliver outstanding service every day.
Benefits
- Year-Round Housing Available. Subject to Availability
- Ski/Snowboard Season Pass for employees and qualifying dependents
- Gift your lift access to a family member
- Free Ski/Snowboard Group Lessons & Discounts on Rental Gear
- Buddy Tickets (3 discounted tickets to share)
- Resort Discounts (Food, Retail, Rentals, Lessons, & Daycare)
- Mountain Exchange Program (Ability to request free lift access to regional resorts)
- Industry Pro Deals (ExpertVoice, Outdoor Prolink, Helly Hansen, & More!)
- Special invites to Columbia Employee Store, Adidas, and other industry retailers
- Employee Assistance Program (EAP)
- Free Employee Transportation from Hood River & Sandy
- Summer Seasonal Job Connections with Local Businesses
- Access to Team Wellness Programs
- Team Appreciation Events/Dinners
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
