Guest Services Supervisor 26-27

Mt. Hood Meadows

4d•$22 - $27

About The Position

The Guest Services Supervisor leads and supports front-line teams across one or more Guest Services locations at Mt. Hood Meadows. The role helps deliver exceptional guest experiences, efficient operations, and a positive team culture. Responsibilities include coaching and developing employees, coordinating daily operations, assisting with scheduling and staffing, and guiding staff through guest recovery situations. Working with department leadership, the supervisor helps ensure teams have the training, tools, and support needed to provide outstanding service. This is a dynamic leadership position in a fast-paced mountain environment.

Requirements

Minimum 1 year of experience in a high-volume guest-facing environment.
Strong guest service and guest recovery skills.
Excellent written and verbal communication skills.
Proficiency in Windows-based applications.
Strong organizational skills and ability to manage multiple priorities.
Detail-oriented and able to work independently.
Minimum age 18.
Availability to work weekends and holidays.
Must successfully pass a background check.
High school diploma or equivalent.
Must be comfortable with the changing dynamics of a seasonal business.

Nice To Haves

Previous experience in a role involving team supervision, conflict resolution, and/or mentoring peers.
Experience with RTP or a similar POS system.
Experience creating How-To guides or knowledge base documentation.

Responsibilities

Lead and support front-line teams across one or more Guest Services locations.
Help ensure exceptional guest service, efficient operations, and a positive team culture.
Coach and develop employees.
Coordinate daily operations.
Assist with scheduling and staffing.
Provide guidance through guest recovery situations.
Work with department leadership to ensure teams have the training, tools, and support needed to deliver outstanding service.

Benefits

Year-round housing available, subject to availability.
Ski/snowboard season pass for employees and qualifying dependents.
Option to gift lift access to a family member.
Free ski/snowboard group lessons and discounts on rental gear.
Three discounted Buddy Tickets to share.
Resort discounts on food, retail, rentals, lessons, and daycare.
Mountain Exchange Program with the ability to request free lift access to regional resorts.
Industry Pro Deals.
Special invitations to Columbia Employee Store, Adidas, and other industry retailers.
Employee Assistance Program (EAP).
Free employee transportation from Hood River and Sandy.
Summer seasonal job connections with local businesses.
Access to team wellness programs.
Team appreciation events and dinners.