Winter 26/27: Bellperson

POWDR • Copper Mountain, CO

2d • $18 - $19 • Onsite

About The Position

The Bellperson assists lodging guests with luggage, fulfills group porterage requests, and provides accurate information about the resort. The role also supports the front desk and other departments with deliveries and room moves, and includes custodial tasks such as maintaining the lobby, shoveling snow, and removing trash. The successful candidate is personable, guest-service focused, and committed to providing world-class service and creating memorable guest experiences.

Responsibilities include welcoming guests at the Lodging Reception Center; helping with luggage and explaining room and building amenities; delivering requested items; maintaining lodging vehicles, the bell stand, and lobby areas; assisting guests with luggage and package issues; and maintaining knowledge of resort operations, dining suggestions, and events. The Bellperson may act as Night Houseman, staff the bell desk as dispatcher, assist other departments with deliveries, and complete assigned duties and daily checklists. The role is seasonal, and hours may fluctuate with business volume.

Requirements

• Able to lift up to 80 pounds and stand for eight hours a day.
• Able and willing to work outdoors in adverse weather, including rain, ice, and snow, and to push bell carts through snow and ice while maintaining safe work practices.
• Must be 23 years or older for insurance coverage.
• Must have a valid U.S. driver's license and a clean driving record.
• Must comply with Copper Mountain's Driver’s Standards if required to use a motor vehicle.
• Able to read, write, and communicate clearly in English.
• Able to handle stress and maintain professionalism in a fast-paced, potentially high-pressure environment.
• Flexible about hours and days of work and able to work any hours of the day and any days of the week.
• Able to handle confidential information.
• A criminal background check will be conducted after the position is accepted.

Nice To Haves

• High school diploma or equivalent required.
• One to two years of experience in a guest service position preferred.

Responsibilities

• Greet guests at the Lodging Reception Center and direct them to the check-in area, answering questions.
• Assist guests with luggage and provide resort information while accompanying them to their rooms.
• Explain room and building amenities and, when necessary, emergency procedures.
• Deliver amenities, packages, messages, and other requested items to guest rooms.
• Maintain lodging vehicles to Copper Mountain standards.
• Keep the bell stand, lobby, and entryway neat and organized.
• Work with airlines and other transportation providers to resolve guest luggage problems, including lost or forgotten bags.
• Work with shipping companies such as FedEx and UPS to locate guest packages and arrange shipment.
• Maintain knowledge of resort information, operating hours, food suggestions, and special event schedules.
• Act as Night Houseman when needed.
• Staff the bell desk as dispatcher by organizing deliveries and answering bell stand telephone calls.
• Assist other departments with deliveries, including heavy objects.
• Complete the daily bellperson checklist in a timely manner.
• Perform other assigned duties, including trash and recycling removal, shoveling snow, and operating a snow blower.
• Provide world-class guest service, represent Copper Mountain professionally, and model and share its culture.
• Follow established policies and procedures and uphold professional appearance and grooming guidelines.

Benefits

• Season pass for employees and dependents.
• Privileges at several other resorts.
• Discount programs for food and beverage, retail and rental, tickets, and other offerings.
• Competitive benefits.
• Employee housing.
• Unique work atmosphere.

What This Job Offers

• Education Level: High school or GED